How to raise a complaint about a trusted supplier
How we pick our trusted suppliers and make sure they're meeting the needs of the sector
Quality standards offer organisations, both in and outside the voluntary sector, an externally-verified seal of approval including Investing in Volunteers, Trusted Standard, Charity Essentials and the Approved Provider Standard
Organisations have been awarded the Trusted Charity Mark
From online training and practical guidance to written resources and consultancy, we provide all the tools you need to serve your charity in the most effective way
Our Service Directory connect members with specialists who can save our members time and money. Each specialist has experience working with charities and voluntary organisations.
We have four goals to focus our activity, all underpinned by our values
Information on our governance, trustee board and committees
Download and read our annual reports and accounts
Familiarise yourself with the early signs of mental health problems and learn how to create a supportive working environment
How to support your own mental health and wellbeing at work or while volunteering
Learn how to recognise if you’re experiencing a mental health problem and where to go for help
Understand your responsibilities around flexible working and learn how to build a flexible working culture
Learn about your responsibilities when handling matters of misconduct
How to handle grievances in your organisation
What to do in the event of whistleblowing at your organisation
Guidance on your responsibilities when you end an employee’s contract, or when staff resign or retire
A guide to help your charity or voluntary organisation navigate and implement change
Guidance to help you develop change management plans