This page includes:
Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy and our cookie policy govern NCVO’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.
The term ‘NCVO’ or ‘us’ or ‘we’ refers to the owner of the website whose contact details can be found on our contact page. The term ‘you’ refers to the user or viewer of our website. The use of this website is subject to the following terms of use:
The information contained in this website is for general information purposes only. The information is provided by NCVO and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.
In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.
Through this website you are able to link to other websites which are not under the control of NCVO. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.
Every effort is made to keep the website up and running smoothly. However, NCVO takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.
Our website policies:
2.1. The customer is deemed to accept these terms upon enrolling upon an event and is responsible for ensuring the accuracy of all details submitted.
2.2. These terms govern the booking for the event to the exclusion of any terms and conditions of the customer. The booking form incorporates these terms and constitutes a legally binding contract.
3.1. The fee for the training or event is per individual delegate. This includes all tuition fees. Online delegates are expected to use their own IT equipment. All materials and refreshments will be provided for in-person events and training. Lunch will also be provided for all-day in-person events and training.
3.2. For the best experience in our online training and events we advise that delegates use their own computer. If more than one delegate chooses to share a computer, each delegate will be charged a fee.
3.3. Delegates will be charged the fee published at the time of booking. Prices are correct at the time of publication but may be subject to increase.
4.1. Payment in full must be received and cleared before the start of the event. We accept payment by direct credit, cheque or selected credit/debit cards.
4.2. NCVO reserves the right to refuse admission for any failure by a customer to pay fees for the event prior to the start of the event.
4.3. An invoice can be issued prior to the start of the event. Payment must however be received and cleared before the start of the event.
5.1. Upon receipt of a completed booking form NCVO will confirm availability of the requested course and a booking acknowledgement will be issued.
5.2. Bookings are not confirmed until a booking acknowledgement has been issued.
6.1. NCVO reserves the right to run events at a different 'venue' to the one specified, when necessary. If this is the case NCVO will inform the customer as soon as possible and provide information about the revised 'venue'.
6.2. Any opinions expressed by speakers at any event are their own and not necessarily those of NCVO.
6.3. NCVO shall endeavour to ensure that the published programme is provided. However, NCVO reserves the right to alter published programmes, dates and speakers according to circumstances. NCVO's liability in respect of such change will be limited to a refund of the customer's fees if so requested.
7.1. NCVO reserves the right to cancel, postpone or otherwise alter the content or date of an event without notice. In such circumstances, NCVO may, at its own discretion, return any payment received without penalty of a cancellation charge.
7.2. In the event of cancellation by a delegate or the customer, cancellation fees will be due as follows. If you:
7.3. In the case of a request to transfer a booking from one event to another scheduled event, NCVO will endeavour to meet any transfer request made over 10 working days before the event, provided that the transfer date falls within the following six months and that the transfer request is for an event of the same cost or less.
Requests should be directed to training@ncvo.org.uk. Transfer requests made within 10 working days are subject to the cancellation terms set out in 7.2.
7.4. To request a refund in accordance with the above you must notify us in writing by email to NCVOevents@ncvo.org.uk. You will then be entitled to a refund from NCVO which will be paid as soon as possible, but in any event within 30 days.
Substitute delegates will be accepted, subject to prior notification to NCVO. Where possible, NCVO asks the customer to inform it of the alternative delegate's name at least three working days before the date of the event.
Personal belongings and items belonging to or in the possession of the delegate brought onto the venue are the sole responsibility of the owner and NCVO accepts no responsibility for such items. Delegates using the car parking facilities at the venue do so entirely at their own risk. NCVO accepts no responsibility for damage, accident or loss resulting from such use.
NCVO will not be liable for any failure or delay in the delivery of the event which is caused by circumstances beyond its reasonable control. Where such an event occurs NCVO's obligations will be suspended for so long as such circumstances continue or the event may be cancelled in which case the provisions of clause 7 will apply.
11.1. NCVO reserves all rights in the content of all events and Materials. By signing the booking form customers acknowledge that all rights in the content of events and Materials shall be owned by NCVO (or the consultant responsible for developing the event and Materials) and that in attending an event delegates will not obtain any rights whatsoever in such content or Materials.
11.2. The customer agrees not to reproduce, sell, hire or copy materials (in whole or part) and not to use such Materials except for the purpose of post event reference.
11.3. Where the delegate does not sign the booking form, the customer shall procure that the delegate is bound by these terms.
12.1. Details of the customer and delegate will be added to the NCVO database in order to process your booking and so that NCVO can keep you up to date with services it offers. All data is processed in accordance with NCVO's privacy policy.
12.2. If you do not wish to receive any further information from us please notify us by post, email or telephone on 020 7520 3153.
13.1. Except in respect of liability for death or personal injury caused by NCVO's negligence (for which no limit or exclusions of liability apply), NCVO's aggregate liability, whether for damages or compensation of any nature arising from the contract for the event (including as a result of negligence) shall be limited to the total sum or sums paid by the customer for attendance at the chosen event.
13.2. NCVO shall not be liable in respect of loss of profits, business, revenue, goodwill or anticipated savings or indirect or consequential loss or damage (whether caused by negligence or otherwise); or any act, omission or breach of contract by the customers employees, agents or sub-contractors.
14.1. If you have any additional requirements due to a disability or any other reason please notify NCVO to discuss requirements.
14.2. NCVO will not be liable for any travel or other expenses incurred by delegates attending events.
14.3. Delegates agree to comply with both NCVO and the venue's policies and procedures at all times during the event. Where the delegate does not sign the booking form for an event, the customer signing the booking form shall procure that the delegate is bound by these terms.
14.4. NCVO reserves the right to refuse admission to any person whom it considers in its absolute discretion to be unsuitable for admission to the event or to remove any such person after the commencement of the event.
14.5. The contract arising from a booking does not create or infer any rights under the Contracts (Rights of Third Parties) Act 1999 which are enforceable by any person who is not a party to the contract.
14.6. Any contract arising from these terms shall be governed by and construed in accordance with English law and any dispute that may arise between the parties concerning these terms or any contract arising therefrom shall be subject to the exclusive jurisdiction of the English Courts.
This prize draw is open to any NCVO member organisation who has fully participated in the Commercial Services Review Survey by midnight on the closing date, currently projected to be 11/08/2025. If this survey is extended, the prize draw period will also be extended.
Get regular updates on NCVO's help, support and services