We’ve selected our trusted suppliers for the quality of their products and services, the value they offer to the sector and their experience of working with voluntary organisations.
Trusted suppliers must meet our selection criteria. We also expect them to act responsibly and follow our code of conduct.
If you think a supplier has broken the code of conduct, please follow the steps below to raise a complaint.
All of our trusted suppliers have an agreed complaints-handling procedure. This sets out how they deal with complaints from customers referred to them by NCVO.
The trusted supplier will respond to your complaint within 10 working days. They will also notify us about the complaint within two normal working days. In exceptional circumstances, they may provide a detailed progress report.
We hope you’ll be able to resolve the issue through the supplier’s complaints procedure.
If you’re not satisfied that your complaint has been resolved, please contact us.
The complaint will then be logged as part of NCVO’s complaint procedure.
We’ll:
Get regular updates on NCVO's help, support and services