You searched for
''

Complaints procedure

How to raise a complaint about a trusted supplier

Selection procedures

How we pick our trusted suppliers and make sure they're meeting the needs of the sector

Quality standards

Quality standards offer organisations, both in and outside the voluntary sector, an externally-verified seal of approval including Investing in Volunteers, Trusted Standard, Charity Essentials and the Approved Provider Standard

  • Involving volunteers

Trusted Standard awarded organisations

Organisations have been awarded the Trusted Charity Mark

Support for trustees

From online training and practical guidance to written resources and consultancy, we provide all the tools you need to serve your charity in the most effective way

Service Directory

Our Service Directory connect members with specialists who can save our members time and money. Each specialist has experience working with charities and voluntary organisations.

  • Finance
  • People, HR and recruitment
  • IT and data protection

Our strategy

We have four goals to focus our activity, all underpinned by our values

Our governance

Information on our governance, trustee board and committees

Annual reports

Download and read our annual reports and accounts

Spring Statement 2025: what it means for charities

  • Funding and income
  • Government and politics

The Road Ahead 2025

  • Government and politics

The importance of project management in the voluntary sector

  • Business planning and strategy

Power of Small project report

The Power of Small: championing small organisations across the sector

  • Impact and evaluation

How your charity can make the most of Small Charity Week

Practical ways to take part in Small Charity Week – from sharing your story to getting free training, funding support and expert advice.

  • Cost of living
  • Campaigning

194 small charities selected for Small Charity Week match funding campaign

  • Collaboration
  • Funding and income

Civil society’s priorities for the new Covenant

A new report by NCVO and ACEVO sets out six key recommendations to make the Civil Society Covenant meaningful, based on feedback from over 1,000 organisations.

  • Campaigning
  • Government and politics

What Spending Review 2025 means for charities

Explore how the 2025 Spending Review affects charities – including changes to welfare, school meals, NICs and local government funding.

  • Funding and income
  • Government and politics

How to influence the new government effectively

  • Campaigning
  • Government and politics

Why be part of a consortium?

Reasons for forming a consortium and examples of voluntary sector consortia

  • Collaboration

Consortium operating models

The different ways that voluntary organisations can work together collectively to bid for and deliver public service contracts

  • Collaboration

The stages of consortium development

Step-by-step guidance to help voluntary organisations develop a consortium

  • Collaboration

Pre-start-up scoping and planning

Guidance on scoping and planning before you set up a voluntary-sector consortium

  • Collaboration

Formation of working group

How to form the initial working group that will help partners set up a consortium

  • Collaboration

Development funding

An outline of how much funding is required to establish a voluntary sector consortium, and some of the potential funding sources

  • Collaboration

Stakeholder engagement

Why you need to engage stakeholders such as commissioners and local organisations in your consortium development, and how to involve them

  • Collaboration

Operational development and consortium documents

An overview of the key policies and procedures that will support the operational running of a consortium

  • Collaboration

Incorporation and establishment of interim board

A guide to becoming an incorporated company

  • Collaboration

Membership recruitment and due diligence

How to formally launch your consortium and invite organisations to join

  • Collaboration

Boost your personal influence and impact (0.5 day)

Learn practical tools and techniques to increase your capability, confidence and impact when seeking to influence others – both within and outside your organisation

Building a sustainable and resilient fundraising strategy (1 day)

Through a blend of theoretical frameworks and practical application, you'll learn how to strengthen your current fundraising strategy so that is not only effective today but sustainable and resilient for years to come.

Safeguarding essentials for trustees (0.5 day)

This introductory course explains the key trustee responsibilities for safeguarding, following guidance from the Charity Commission.

Charity finance skills (1 day)

This course will help people with little or no financial background to feel confident in managing day-to-day charity finance

Project management in the voluntary sector (2 days)

This practical course is specifically tailored to the voluntary sector. It’s designed to give you all the principles and practical tools you need to plan, deliver and evaluate your project successfully.

Data protection essentials (2 x 0.5 days)

This course will take you through the essentials of lawful data processing for charities and help improve your compliance with the law

Mentoring and coaching (0.5 day)

This course provides an introduction to the key differences between mentoring and coaching. You’ll learn how to use both skills effectively to develop and support staff, volunteers and clients

Charity trustee induction and refresher (2 x 0.5 days)

This course will give trustees an overview and understanding of charity governance, regulation and best practice

Financial governance for trustees (0.5 day)

This course will revisit the core financial duties of a charity trustee and explore what it means to practice good financial governance

Good practice in volunteer management (1 day)

This course provides an introduction to the key principles of good volunteer management and how to apply them in your organisation