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How to support, supervise and get feedback from volunteers to improve their experience

Involving volunteers

How to keep volunteers engaged and retain them at your organisation

Involving volunteers

How to recognise and address problems or issues with your volunteers

Involving volunteers

How to dismiss a volunteer with fairness when other ways to solve a problem haven’t worked

Involving volunteers

Find out how other organisations have developed ways to engage young people in their volunteer programmes.

Guidance on training, accrediting and thanking volunteers

Involving volunteers

How to thank your volunteers and show you appreciate their efforts

Involving volunteers

Make sure you offer the right volunteer training to help your volunteers do their roles

Involving volunteers

Acknowledge volunteers' training and experience through a certificate, accreditation or qualification

Involving volunteers

How to support your staff to take part in volunteering opportunities

Involving volunteers

Involving volunteers

Responding to crises
Collaboration
Involving volunteers

Governance
Equity, diversity and inclusion
Inside NCVO

Involving volunteers

Governance
Law and regulation

Funding and income
Impact and evaluation
Responding to crises

Inside NCVO
Collaboration
Involving volunteers

Law and regulation
Government and politics

Responding to crises

Involving volunteers

A guide to help organisations consider how the world is changing

A guide for your organisation to look at the priorities and impact of other organisations in your area of work

Find out about how to select the right tools to help you make good decisions

Business planning and strategy

A guide to help your organisation explore it's activities to assess the extent to which each contributes to value and surplus

Use this tool to help you identify the forces working for and against a particular option

Use this tool to help your organisation explore tradeoffs

Learn about what business planning is in your organisation's context

Business planning and strategy

Find out about how to write your business plan for your organisation

Business planning and strategy

Writing the title page section of your business plan

Business planning and strategy

Writing the content page section of your business plan

Business planning and strategy

Learn how to create an evaluation plan to better understand and demonstrate the difference your work makes

This course provides an introduction to the key differences between mentoring and coaching. You’ll learn how to use both skills effectively to develop and support staff, volunteers and clients

Learn how to create your own theory of change and narrative. This course will challenge you to think critically about what you're doing and why

This course will help people with little or no financial background to feel confident in managing day-to-day charity finance

This practical one-day course for aspiring and existing charity leaders will strengthen your understanding of authentic leadership, so you can lead with integrity and impact

This course will give trustees an overview and understanding of charity governance, regulation and best practice

Learn more about the Civil Society Covenant, and the steps to implement it, in this free event.

This course will help you to manage conflict and problem solve with your volunteers, and navigate the process of ending volunteering well.

This course will introduce processes and tools to help ensure that decision-making is responsive to your environment and focused on the most important issues affecting your organisation

This course will help you implement structures and processes to support trustees, and ensure systems are aligned with your organisation’s purpose and objectives

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Outcomes and impact measurement (1 day)

Mentoring and coaching skills (0.5 days)

Theory of change for strategic planning and evaluation (1 day)

Charity finance skills (1 day)

Authentic leadership (1 day)

Charity trustee induction and refresher (2 x 0.5 days)

Managing conflict and ending volunteering well (0.5 day)

Strategic planning: tools for decision making (1 day)

Supporting good governance (4 x 0.5 days)

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