Keeping volunteers

In our Time Well Spent report, we found that the most common motivations for volunteering include:

• wanting to improve things or help people
• having the spare time to do it
• the group/club/organisation or cause being important to them.

Each volunteer will have their own reasons for volunteering, which may change over time. Be flexible and open to meeting their needs where possible.

Be clear if you think a role won’t be a good match and explain why.

Make sure roles are meaningful. Volunteers should enjoy their role and feel fulfilled. They should feel welcome in the organisation and able to be themselves.

See our guidance on supporting volunteers.

Remove any unnecessary barriers to getting and staying involved. Let your organisation know if processes or systems are:

• difficult to use
• not inclusive
• inaccessible.

Give volunteers the information they need to do their role and keep them updated in the way they prefer. Make sure they hear about any important updates or changes as soon as possible.

Make sure volunteers are compensated for any expenses.

If their situation changes, try to find a way to keep them involved. This could be in the same role, or by supporting in a different way.

See our guidance on paying volunteer expenses.

Remove access barriers by providing remote volunteering opportunities that people can do online or over the phone.

Giving time is a valuable donation. Avoid asking volunteers to do unnecessary tasks for the sake of it.

Take an interest in your volunteers and get to know them where you can. Make sure you thank your volunteers and celebrate their efforts.

Listen to and ask for their thoughts, ideas and suggestions. Make sure they have a voice in the organisation, and can contribute to how it works and makes decisions.

If there are complaints or problems, make sure to handle these quickly and with fairness.

See our guidance on:

• thanking volunteers
• solving volunteer problems.

Some volunteers will have management or leadership skills and experience. For example, they could help you recruit or support other volunteers.

Offering opportunities that develop a volunteer’s skills helps maintain their interest, even when they find their usual role very fulfilling.

See our guidance on training volunteers.

Keeping Volunteers: A Guide to Retention: The Art of Volunteer Retention ('How to' Management Series) (Paperback) by Steven McCurley and Rick Lynch