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News and insights (341)
Help and guidance (613)
Training and events (56)

How to raise a complaint about a trusted supplier

How we pick our trusted suppliers and make sure they're meeting the needs of the sector

Quality standards offer organisations, both in and outside the voluntary sector, an externally-verified seal of approval including Investing in Volunteers, Trusted Standard, Charity Essentials and the Approved Provider Standard

Involving volunteers

Organisations have been awarded the Trusted Charity Mark

From online training and practical guidance to written resources and consultancy, we provide all the tools you need to serve your charity in the most effective way

Our Service Directory connect members with specialists who can save our members time and money. Each specialist has experience working with charities and voluntary organisations.

Finance
People, HR and recruitment
IT and data protection

We have four goals to focus our activity, all underpinned by our values

Information on our governance, trustee board and committees

Download and read our annual reports and accounts

Reasons and ways to support the nationwide campaign to get more people volunteering

The latest volunteering news, resources and dates for your diary

Involving volunteers

The latest charity governance news, resources and dates for your diary

Governance

A manifesto for the voluntary sector ahead of the 2024 general election

Government and politics

Government and politics

Resources, events and information on the big issues affecting small charities

Digital and technology
Business planning and strategy
Funding and income

Our latest update on what’s happening in Westminster and how it might impact charities

Government and politics

The latest volunteering news, resources and dates for your diary

Involving volunteers

This month sees the launch of a consultation on the Charity Governance Code and new charity chair research

Governance

Government and politics

A sample code of conduct for trustees.

Sample declaration of interests form for trustees

Sample trustee expenses claim form

A sample management calendar for users to adapt for their own organisations

A template risk register is a framework for identifying, assessing and recording the risks that your organisation faces

Sample role descriptions for a range of trustee roles

The management of a charity is delegated to the chief executive. This is a sample role description for a chief executive.

All sub-committees need terms of reference that clearly indicate what's expected of them and who they're accountable to.

It is good practice that the CEO reports to the board on a regular basis, we would recommend this report is written so that trustees have time to digest it and formulate questions.

A resource pack to help you write a scheme of delegation.

Learn practical tools and techniques to increase your capability, confidence and impact when seeking to influence others – both within and outside your organisation

This introductory course explains the key trustee responsibilities for safeguarding, following guidance from the Charity Commission.

Through a blend of theoretical frameworks and practical application, you'll learn how to strengthen your current fundraising strategy so that is not only effective today but sustainable and resilient for years to come.

This course will help people with little or no financial background to feel confident in managing day-to-day charity finance

This practical course is specifically tailored to the voluntary sector. It’s designed to give you all the principles and practical tools you need to plan, deliver and evaluate your project successfully.

This course will take you through the essentials of lawful data processing for charities and help improve your compliance with the law

This course provides an introduction to the key differences between mentoring and coaching. You’ll learn how to use both skills effectively to develop and support staff, volunteers and clients

This course will give trustees an overview and understanding of charity governance, regulation and best practice

This course will revisit the core financial duties of a charity trustee and explore what it means to practice good financial governance

This course provides an introduction to the key principles of good volunteer management and how to apply them in your organisation

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Boost your personal influence and impact (0.5 day)

Safeguarding essentials for trustees (0.5 day)

Building a sustainable and resilient fundraising strategy (1 day)

Charity finance skills (1 day)

Project management in the voluntary sector (2 days)

Data protection essentials (2 x 0.5 days)

Mentoring and coaching (0.5 day)

Charity trustee induction and refresher (2 x 0.5 days)

Financial governance for trustees (0.5 day)

Good practice in volunteer management (1 day)

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