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Supporting and managing volunteers

Guidance on how to support, engage and manage your volunteers

  • Involving volunteers

Supporting volunteers

How to support, supervise and get feedback from volunteers to improve their experience

  • Involving volunteers

Keeping volunteers

How to keep volunteers engaged and retain them at your organisation

  • Involving volunteers

Solving volunteer problems

How to recognise and address problems or issues with your volunteers

  • Involving volunteers

Dismissing a volunteer

How to dismiss a volunteer with fairness when other ways to solve a problem haven’t worked

  • Involving volunteers

Engaging and supporting young people to volunteer

Find out how other organisations have developed ways to engage young people in their volunteer programmes.

Valuing and developing volunteers

Guidance on training, accrediting and thanking volunteers

  • Involving volunteers

Thanking volunteers

How to thank your volunteers and show you appreciate their efforts

  • Involving volunteers

Training and development for volunteers

Make sure you offer the right volunteer training to help your volunteers do their roles

  • Involving volunteers

Accrediting volunteer learning

Acknowledge volunteers' training and experience through a certificate, accreditation or qualification

  • Involving volunteers

Governance round-up: July 2023

Recent governance news, resources, research, events and more

  • Governance

Applications open for £76m Community Organisations Cost of Living Fund

Find out if your organisation is eligible for new funding up to £75,000

  • Funding and income
  • Responding to crises

Consumer Duty: What is it and how will charities benefit?

Learn how new banking rules will affect your charity or voluntary organisation

  • Financial management

Volunteering round-up: August 2023

The latest news, events and opportunities for people managing or supporting volunteers

  • Involving volunteers

Governance round-up: August 2023

A round-up of the latest guidance from the Charity Commission, recent governance news and upcoming training and events

  • Governance

Impact round-up: Summer 2023

Senior consultant, Sandy Chidley, runs through some recent work on ethical evaluation and shares useful evaluation events and training opportunities

  • Impact and evaluation

The inside track: September 2023

A round-up of what’s happening in Westminster that might impact charities. This month sees a Labour reshuffle, an update on new APPG rules, and a look ahead to party conferences

  • Government and politics

Volunteering round-up: September 2023

The latest volunteering news, resources and dates for your diary

  • Involving volunteers

Practical support bulletin: September 2023

Resources, free events, support and guidance on the big issues affecting small charities

  • Financial management
  • Funding and income
  • Responding to crises

Government policy and funding round-up: September 2023

An update on our influencing work, government policy and funding announcements

  • Government and politics
  • Funding and income

Introduction to trustee responsibilities

All trustees must take responsibility for decisions that benefit their charity

  • Governance

Equity, diversity and inclusion at board level

All trustees are responsible for shaping the culture of their board and charity

  • Governance

Finance

Trustees must make sure their charity’s money is safe and used properly

  • Governance

Funding and fundraising

Trustees should think carefully about how to secure income for their charity

  • Governance

How to manage risk

Seven steps to help trustees manage risk in their charity

  • Governance
  • Risk

Managing people

Trustees need to make sure their charity follows employment law and has clear volunteer management processes

  • Governance

Reporting

Guidance on Charity Commission, Companies House and serious incident reporting

  • Governance

Strategy

Trustees should help oversee and develop their charity’s strategy

  • Governance

Recruiting and inducting trustees

Guidance on how to find and welcome new charity trustees

  • Governance

Removing trustees

Learn about the reasons to remove a trustee and the process to go through

  • Governance

Introduction to EDI in charities (2 x 0.5 days)

This course introduces the key principles of equity, diversity and inclusion (EDI) and how to apply them to your organisation

Managing people in the charity sector (2 days)

This course will equip managers in the voluntary sector with the skills and techniques they need to effectively manage paid members of staff

Financial governance for trustees (0.5 day)

This course will revisit the core financial duties of a charity trustee and explore what it means to practice good financial governance

Volunteering network meeting

A network open to all NCVO members working within the volunteering ecosystem. Join us to discuss your volunteering challenges and work with the group to find solutions.

Good practice in volunteer management (1 day)

This course provides an introduction to the key principles of good volunteer management and how to apply them in your organisation

Tools and methods for measuring outcomes (1 day)

Get an introduction to data collection methods and practical guidance for evaluating your work

Influencing parliament and government (2 x 0.5 days)

Gain a clear understanding of the UK political system, the points of access and influence. Get top tips about what works and what to avoid.

Strategic leadership (1 day)

This practical one-day course for aspiring and existing charity leaders will elevate your strategic leadership skills, so you can create lasting impact for your organisations and the communities you serve.

Advanced data protection (2 x 0.5 days)

This advanced course is specifically for data protection leads or officers in charitable organisations.

Project management in the voluntary sector (2 days)

This practical course is specifically tailored to the voluntary sector. It’s designed to give you all the principles and practical tools you need to plan, deliver and evaluate your project successfully