How to raise a complaint about a trusted supplier
How we pick our trusted suppliers and make sure they're meeting the needs of the sector
Quality standards offer organisations, both in and outside the voluntary sector, an externally-verified seal of approval including Investing in Volunteers, Trusted Standard, Charity Essentials and the Approved Provider Standard
Organisations have been awarded the Trusted Charity Mark
From online training and practical guidance to written resources and consultancy, we provide all the tools you need to serve your charity in the most effective way
Our Service Directory connect members with specialists who can save our members time and money. Each specialist has experience working with charities and voluntary organisations.
We have four goals to focus our activity, all underpinned by our values
Information on our governance, trustee board and committees
Download and read our annual reports and accounts
The Foundation for Social Improvement and NCVO have reached an agreement to transfer the FSI’s key charity assets to NCVO when the organisation ceases activity on 3 May 2023
We share stories from people taking part in the Big Help Out and explain how you can get involved and make a difference in your community
This month we share reflections from our Governance Forum and introduce our new governance consultant
Amy Walton, small charity support manager, shares resources, free events, support and information on the big issues affecting small charities.
Share your experiences and views with decision makers ahead of the next general election
New Charity Interns project will be hosted by NCVO and offer paid internships to people aged over 50
Evaluation consultant Lucy Lernelius takes a deep dive into measuring the impact of volunteering
Director of strategic communications and insight, Saskia Konynenburg, shares ways to get involved in Volunteers' Week 2023
How to make volunteering accessible for people with learning disabilities and mental health conditions
Learn how to keep clear records of who holds decision-making authority.
Learn about how to navigate strategic and operational problems and where the responsibility is located
Learn more about the key areas boards and trustees are responsible for
All trustees must take responsibility for decisions that benefit their charity
All trustees are responsible for shaping the culture of their board and charity
Trustees must make sure their charity’s money is safe and used properly
Trustees should think carefully about how to secure income for their charity
Seven steps to help trustees manage risk in their charity
Trustees need to make sure their charity follows employment law and has clear volunteer management processes
Guidance on Charity Commission, Companies House and serious incident reporting