How we pick our trusted suppliers and make sure they're meeting the needs of the sector
Quality standards offer organisations, both in and outside the voluntary sector, an externally-verified seal of approval including Investing in Volunteers, Trusted Standard, Charity Essentials and the Approved Provider Standard
Organisations have been awarded the Trusted Charity Mark
From online training and practical guidance to written resources and consultancy, we provide all the tools you need to serve your charity in the most effective way
Our Service Directory connect members with specialists who can save our members time and money. Each specialist has experience working with charities and voluntary organisations.
We have four goals to focus our activity, all underpinned by our values
Information on our governance, trustee board and committees
Download and read our annual reports and accounts
How to make a complaint if you're unhappy with any part of our service
How to involve people who use services in the design and delivery of services
What to consider when setting up a joint working agreement
A checklist to help you develop a joint working agreement
An English version of the Charity Essentials tool, which can help you do a basic health check on how your organisation is performing
A Welsh version of the Charity Essentials tool, which can help you do a basic health check on how your organisation is performing
This page helps you get started in improving your organisations’ approach to equity, diversity and inclusion.
Using the Equality Act to understand your legal duties
This page is about how to respond to discrimination occurring in your organisation.
Risk management is a vital (and legal) responsibility for charity trustees. This page covers an introduction to the risk management process and the role insurance plays in protecting your organisation.
Principles that support charities to recognise and resolve ethical issues and conflicts, and make charities safer