You searched for
''

Supporting and managing volunteers

Guidance on how to support, engage and manage your volunteers

  • Involving volunteers

Supporting volunteers

How to support, supervise and get feedback from volunteers to improve their experience

  • Involving volunteers

Keeping volunteers

How to keep volunteers engaged and retain them at your organisation

  • Involving volunteers

Solving volunteer problems

How to recognise and address problems or issues with your volunteers

  • Involving volunteers

Dismissing a volunteer

How to dismiss a volunteer with fairness when other ways to solve a problem haven’t worked

  • Involving volunteers

Engaging and supporting young people to volunteer

Find out how other organisations have developed ways to engage young people in their volunteer programmes.

Valuing and developing volunteers

Guidance on training, accrediting and thanking volunteers

  • Involving volunteers

Thanking volunteers

How to thank your volunteers and show you appreciate their efforts

  • Involving volunteers

Training and development for volunteers

Make sure you offer the right volunteer training to help your volunteers do their roles

  • Involving volunteers

Accrediting volunteer learning

Acknowledge volunteers' training and experience through a certificate, accreditation or qualification

  • Involving volunteers

ACEVO and NCVO joint statement on announcement of Orlando Fraser as preferred candidate for next Charity Commission chair

ACEVO and NCVO today release a joint statement following announcement of Orlando Fraser as preferred candidate for the next chair of the Charity Commission.

  • Government and politics

NCVO announce Sarah Vibert as CEO

  • Inside NCVO

FSI and NCVO partnership becomes new home of small charities coalition helpdesk

Today the Small Charities Coalition (SCC) announced that the FSI (the Foundation for Social Improvement) and NCVO (National Council for Voluntary Organisations) have come together to secure the SCC Helpdesk and other key services.

  • Collaboration

Respond, recover, reset: 18 months of real-time research reveals how the charity sector changed through the pandemic

Two years ago the UK went into its first national lockdown, the final report of the Charity Covid-19 Impact Barometer survey project, led by Nottingham Trent University, with Sheffield Hallam University and the National Council for Voluntary Organisations

  • Coronavirus
  • Responding to crises

NCVO and centre for ageing better partner to increase age-friendly inclusive volunteering in england

NCVO has announced today that it will partner with the Centre for Ageing Better to support its efforts to increase age-friendly inclusive volunteering in England.

  • Collaboration

#VounteersWeek 2022: A time to say thanks

With just two months to go until Volunteers’ Week 2022, taking place 1-7 June, the organisers have shared the news that the theme for this year’s week-long celebration is ‘A time to say thanks’.

  • Involving volunteers

NCVO hosting new initiative examining how understanding power can enable voluntsary organisations to embody integrity

NCVO has announced that it is hosting a new initiative called Power & Integrity (PI) – launching today – which aims to enable more coherent, integrated and impactful approaches to organisational integrity in the voluntary sector.

Funding Central has closed

NCVO’s funding database, Funding Central, is now closed. Browse alternative resources and guidance

  • Funding and income

Transfer of Trusted Charity standard delivery to the Growth Company

NCVO has transferred the delivery of the Trusted Charity standard to our Trusted Supplier the Growth Company

  • Involving volunteers

VCQA update in 2022 and beyond

Following a strategic review, NCVO has taken the difficult decision to stop providing VCQA. We are delighted to announce that we will transfer ownership rights of VCQA to the National Association for Voluntary and Community Action (NAVCA) from 1 January.

  • Involving volunteers

SWOT

A guide to help your organisation with your SWOT (strengths, weaknesses, opportunities, threats) analysis

PESTLE

A guide to help organisations consider how the world is changing

Other players

A guide for your organisation to look at the priorities and impact of other organisations in your area of work

Deciding what you will do and how

Find out about how to select the right tools to help you make good decisions

  • Business planning and strategy

Dual bottom line analysis

A guide to help your organisation explore it's activities to assess the extent to which each contributes to value and surplus

Forcefield analysis

Use this tool to help you identify the forces working for and against a particular option

Even over statements

Use this tool to help your organisation explore tradeoffs

What is business planning?

Learn about what business planning is in your organisation's context

  • Business planning and strategy

Writing your business plan

Find out about how to write your business plan for your organisation

  • Business planning and strategy

Title page

Writing the title page section of your business plan

  • Business planning and strategy

Recruiting volunteers (0.5 day)

This course will develop your skills and help you use a marketing approach to recruit volunteers

Authentic leadership (1 day)

This practical one-day course for aspiring and existing charity leaders will strengthen your understanding of authentic leadership, so you can lead with integrity and impact

Tools and methods for measuring outcomes (1 day)

Get an introduction to data collection methods and practical guidance for evaluating your work

Boost your personal influence and impact (0.5 day)

Learn practical tools and techniques to increase your capability, confidence and impact when seeking to influence others – both within and outside your organisation

Equality, diversity and inclusion (EDI) in charity governance (2 x 0.5 days)

This course has been created by The Social Justice Collective to help you understand, address and embed equality, diversity and inclusion (EDI) into your governance practice

Financial governance for trustees (0.5 day)

This course will revisit the core financial duties of a charity trustee and explore what it means to practice good financial governance

Safeguarding essentials in charities (1 day)

All voluntary organisations have a duty to keep the people they work with safe from harm. This course introduces the basics of safeguarding within a charity context in England and highlights effective safeguarding practice

Charity trustee induction and refresher (2 x 0.5 days)

This course will give trustees an overview and understanding of charity governance, regulation and best practice

Safeguarding essentials for trustees (0.5 day)

This introductory course explains the key trustee responsibilities for safeguarding, following guidance from the Charity Commission

Managing people in the charity sector (2 days)

This course will equip managers in the voluntary sector with the skills and techniques they need to effectively manage paid members of staff