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Guidance on how to support, engage and manage your volunteers

Involving volunteers

How to support, supervise and get feedback from volunteers to improve their experience

Involving volunteers

How to keep volunteers engaged and retain them at your organisation

Involving volunteers

How to recognise and address problems or issues with your volunteers

Involving volunteers

How to dismiss a volunteer with fairness when other ways to solve a problem haven’t worked

Involving volunteers

Find out how other organisations have developed ways to engage young people in their volunteer programmes.

Guidance on training, accrediting and thanking volunteers

Involving volunteers

How to thank your volunteers and show you appreciate their efforts

Involving volunteers

Make sure you offer the right volunteer training to help your volunteers do their roles

Involving volunteers

Acknowledge volunteers' training and experience through a certificate, accreditation or qualification

Involving volunteers

Governance
Leadership

Familiarise yourself with the early signs of mental health problems and learn how to create a supportive working environment

Employing and managing staff

How to support your own mental health and wellbeing at work or while volunteering

Employing and managing staff

Learn how to recognise if you’re experiencing a mental health problem and where to go for help

Employing and managing staff

Understand your responsibilities around flexible working and learn how to build a flexible working culture

Employing and managing staff

Learn about your responsibilities when handling matters of misconduct

Employing and managing staff

How to handle grievances in your organisation

Employing and managing staff

What to do in the event of whistleblowing at your organisation

Employing and managing staff

Guidance on your responsibilities when you end an employee’s contract, or when staff resign or retire

Employing and managing staff

A guide to help your charity or voluntary organisation navigate and implement change

Employing and managing staff

Guidance to help you develop change management plans

Employing and managing staff

This course has been created by The Social Justice Collective to help you understand, address and embed equality, diversity and inclusion (EDI) into your governance practice

Being an NCVO member means being part of a community. Whether you've just joined us, or you're renewing your membership and need a refresher, join this session to meet and network with other members online

This course will give trustees an overview and understanding of charity governance, regulation and best practice

A chance to hear from regulators about their plans for the voluntary sector.

This course will help you to manage conflict and problem solve with your volunteers, and navigate the process of ending volunteering well.

Learn how to create an evaluation plan to better understand and demonstrate the difference your work makes

This course will introduce processes and tools to help ensure that decision-making is responsive to your environment and focused on the most important issues affecting your organisation

Learn how to navigate today’s toughest financial challenges facing small voluntary organisations. Discover the tools, insights, and real-world examples you need to build resilience, manage risk and lead with financial confidence.

This course will equip managers in the voluntary sector with the skills and techniques they need to effectively manage paid members of staff

This practical two-day course for aspiring and existing charity leaders will build your confidence and skills to deliver impact for yourself and your organisation. Learn who your key stakeholders are and how to use communication tools to build engagement and partnerships

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Supporting and managing volunteers

Supporting volunteers

Keeping volunteers

Solving volunteer problems

Dismissing a volunteer

Engaging and supporting young people to volunteer

Valuing and developing volunteers

Thanking volunteers

Training and development for volunteers

Accrediting volunteer learning

Saskia Konynenburg appointed Interim Chief Executive of NCVO

Supporting the mental health and wellbeing of your team

Looking after your own mental health and wellbeing

Identifying and managing a mental health problem

Flexible working

Disciplinary matters

Handling grievances

Whistleblowing

Ending employment well

Five steps to effective change management

Developing a change management plan

Equality, diversity and inclusion (EDI) in charity governance (2 x 0.5 days)

NCVO member welcome and refresher session: July 2025

Charity trustee induction and refresher (2 x 0.5 days)

All-Party Parliamentary Group (APPG) on Charities and Volunteering

Managing conflict and ending volunteering well (0.5 day)

Outcomes and impact measurement (1 day)

Strategic planning: tools for decision making (1 day)

NCVO/Zurich webinar: navigating financial risk with confidence

Managing people in the charity sector (2 days)

Leading external engagement (2 days)

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Equality, diversity and inclusion (EDI) in charity governance (2 x 0.5 days)

Charity trustee induction and refresher (2 x 0.5 days)

Managing conflict and ending volunteering well (0.5 day)

Outcomes and impact measurement (1 day)

Strategic planning: tools for decision making (1 day)

Managing people in the charity sector (2 days)

Leading external engagement (2 days)

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