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Use a simple application process to help make sure your volunteer recruitment process is accessible and fair.
Application processes usually:
Make sure everyone can use your chosen method or provide an alternative. GOV.UK has guidance on accessible communication formats.
If speaking a different language is part of the role, consider providing translated versions of the role description and application form.
If you’re using an online application form, make sure it’s accessible to everyone. Consider creating a paper version of your application form and offer to post it to those who need it.
Provide a telephone number and email address so people can contact you with questions about their application.
When organising interviews, ask applicants how you can support them to attend or prepare for the interview. For example, you could send questions in advance to give them time to prepare. You should also ask if they have any access requirements.
During the interview, make people feel at ease by introducing yourself and the other panellists. Explain how the interview will work before you start asking questions.
Ask clear questions that are directly related to the role. It's important to get to know the potential volunteer, so give them time to talk about themselves. Ask questions that give candidates the opportunity to show their transferrable skills through examples of previous experience.
You should discuss:
It's good practice to keep a record of your questions and the applicant’s responses. Store these securely, in line with your organisation’s data protection procedures.
Read our guidance on data protection.
What to include in volunteer induction training to help new volunteers get started
Guidance on how to support, engage and manage your volunteers
Guidance on the law for volunteer-involving organisations
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