How to raise a complaint about a trusted supplier
How we pick our trusted suppliers and make sure they're meeting the needs of the sector
Quality standards offer organisations, both in and outside the voluntary sector, an externally-verified seal of approval including Investing in Volunteers, Trusted Standard, Charity Essentials and the Approved Provider Standard
Organisations have been awarded the Trusted Charity Mark
From online training and practical guidance to written resources and consultancy, we provide all the tools you need to serve your charity in the most effective way
Our Service Directory connect members with specialists who can save our members time and money. Each specialist has experience working with charities and voluntary organisations.
We have four goals to focus our activity, all underpinned by our values
Information on our governance, trustee board and committees
Download and read our annual reports and accounts
A review of the voluntary sector's operating environment.
The steps you should take when shortlisting and interviewing applicants
Guidance on making a provisional offer of employment and conducting checks
How to set up a good induction and probation programme
How to help your team maintain and improve their performance at work
How to set effective objectives and behaviour standards for your team
How to give your team effective feedback
How to develop effective learning and development plans
Guidance to help you motivate and engage your team
Tips to help you plan and run effective one-to-one meetings and appraisals
Guidance to help you address and manage poor performance in the people you manage