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News and insights (341)
Help and guidance (613)
Training and events (55)

How to raise a complaint about a trusted supplier

How we pick our trusted suppliers and make sure they're meeting the needs of the sector

Quality standards offer organisations, both in and outside the voluntary sector, an externally-verified seal of approval including Investing in Volunteers, Trusted Standard, Charity Essentials and the Approved Provider Standard

Involving volunteers

Organisations have been awarded the Trusted Charity Mark

From online training and practical guidance to written resources and consultancy, we provide all the tools you need to serve your charity in the most effective way

Our Service Directory connect members with specialists who can save our members time and money. Each specialist has experience working with charities and voluntary organisations.

Finance
People, HR and recruitment
IT and data protection

We have four goals to focus our activity, all underpinned by our values

Information on our governance, trustee board and committees

Download and read our annual reports and accounts

We’ve written to the chancellor calling for urgent action on the planned increase to employer National Insurance Contributions (NICs) for the voluntary sector

Employing and managing staff
Funding and income

This Trustees' Week we celebrated the role of trustees across the UK and explored the challenges and opportunities in trustee recruitment and retention

Involving volunteers
Governance

Government and politics
Funding and income

Collaboration
Financial management

Funding and income
Involving volunteers

Leadership
Governance

Business planning and strategy
Impact and evaluation
Consultancy

Funding and income
Campaigning

Campaigning
Governance

Inside NCVO

A sample emergency leave for dependants policy, designed for small charities and voluntary organisations

A sample equity, diversity and inclusion policy, designed for small charities and voluntary organisations

A guide to help you develop an expenses policy for your organisation

A sample family leave policy, designed for small charities and voluntary organisations

A sample grievance procedure, designed for small charities and voluntary organisations

A guide to help you develop an information technology policy for your organisation

A sample maternity leave policy, designed for small charities and voluntary organisations

A sample paternity leave policy, designed for small charities and voluntary organisations

A sample pay policy, designed for small charities and voluntary organisations

A sample redundancy policy, designed for small charities and voluntary organisations

This advanced course is specifically for data protection leads or officers in charitable organisations.

This course will help you implement structures and processes to support trustees, and ensure systems are aligned with your organisation’s purpose and objectives

This one-day training course provides an overview of the roles and responsibilities of safeguarding leads in charities in England.

Learn practical tools and techniques to increase your capability, confidence and impact when seeking to influence others – both within and outside your organisation

Through a blend of theoretical frameworks and practical application, you'll learn how to strengthen your current fundraising strategy so that is not only effective today but sustainable and resilient for years to come.

This introductory course explains the key trustee responsibilities for safeguarding, following guidance from the Charity Commission.

This course will help people with little or no financial background to feel confident in managing day-to-day charity finance

This practical course is specifically tailored to the voluntary sector. It’s designed to give you all the principles and practical tools you need to plan, deliver and evaluate your project successfully.

This course will take you through the essentials of lawful data processing for charities and help improve your compliance with the law

This course provides an introduction to the key differences between mentoring and coaching. You’ll learn how to use both skills effectively to develop and support staff, volunteers and clients

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Advanced data protection (2 x 0.5 days)

Supporting good governance (4 x 0.5 days)

Designated safeguarding leads in charities (1 day)

Boost your personal influence and impact (0.5 day)

Building a sustainable and resilient fundraising strategy (1 day)

Safeguarding essentials for trustees (0.5 day)

Charity finance skills (1 day)

Project management in the voluntary sector (2 days)

Data protection essentials (2 x 0.5 days)

Mentoring and coaching (0.5 day)

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