Setting up and managing a mentoring or befriending programme

How do you ensure that your mentoring or befriending service is developed in line with good practice? Based on our Approved Provider Standard (APS), NCVO's specialist quality standard for mentoring or befriending projects, this 2 day course will give you practical guidance on how to set up and manage a safe and effective mentoring/peer mentoring or befriending programme.

Date 24 and 25 January 2019

10.00 - 16.00

(Registration and refreshments from 09.30)

Location NCVO Conference Suite, London N1

 Book online now


By the end of the two days you will:

  • be clear about who you are going to help and the difference you want your project to make
  • be able to determine the most appropriate model of mentoring or befriending to help achieve your intended outcomes
  • know what resources are needed, and the key roles and responsibilities for effective project delivery
  • be aware of typical policies and procedures required to ensure the safety of all participants
  • know how to develop effective referral processes for potential service users
  • know what is involved in briefing your service users about the project, what they can expect, and assess their needs.
  • know about safe recruitment and selection of people who would like to volunteer as mentors/peer mentors or befrienders in your project
  • have an overview of the training you will need to provide for your mentors/befrienders to prepare them for their roles
  • be able to identify what support and supervision you will need to provide for your mentors or befrienders throughout their relationships
  • understand approaches in the matching of mentors or befrienders to service users and how to manage waiting lists
  • be clear on what will be required in order to monitor the mentoring or befriending relationships effectively and show outcomes are being achieved.


NCVO Conference Suite,
8 All Saints St,
N1 9RL

How to find it

Who should attend?

This course is relevant to those interested in setting up a new mentoring/peer mentoring or befriending project, and those who want to develop and improve their existing services. It is also appropriate for those in the process of applying to achieve NCVO’s Approved Provider Standard for mentoring or befriending services.

What do people say about the course?

The course is incredibly practical, useful and 100% relevant. Sometimes courses of this nature can be jargon loaded, rushed and inaccessible to those unfamiliar with their subject matter. These courses were nothing like that – quite the opposite, in fact. They gave us time to digest the material, reflect on what we had learned and discovered, plan and adapt course content for our own approach, ask questions and create a template that was ready for lift-off.

Who runs this course?

Val Barritt is an independent consultant who is the lead assessor and verifier for the Approved Provider Standard (APS), NCVO’s specialist quality standard for mentoring and befriending projects. She has been involved in the field of mentoring and befriending for over 25 years and is an experienced trainer, and a qualified mentor/coach. Val previously worked for NCVO and the Mentoring and Befriending Foundation where she took a lead role in developing APS and the associated training courses. She brings a wealth of knowledge and experience of the good practice in mentoring and befriending to the workshops and training.

Book a place

Our pricing structure is based on your organisation's gross annual income. We also offer discounts for NCVO members (30%).

Can't make this date?

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Contact us

If you have any questions or would like to be placed on the waiting list for the next event please contact This email address is being protected from spambots. You need JavaScript enabled to view it. or phone on 020 7520 2587.

Would you like to run this training for your organisation?

We offer bespoke and in-house training on a range of topics, including governance and leadership, sustainable funding and strategy development. For more information please complete our online contact form.

Please This email address is being protected from spambots. You need JavaScript enabled to view it. or call 020 7520 2587 to be put on the waiting list.

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