Welcome to our new website

All the information you need, all in one place. And during August, it’s open to everyone. From September, you’ll need a website account and NCVO membership to access member benefits. If you had a Knowhow account, simply use the same details to log in. Need help logging in? Just follow these instructions.

Small charity helpdesk

92% of our members are small charities. Supporting you is a vital part of our work.

We answer about 500 enquires a month, mostly from small charities. You can ask us any question about the setting up or running of your charity or voluntary organisation. Our friendly practical support team aim to:

  • find the answer to your question in our online and help and guidance
  • provide you with any further relevant and accessible information
  • signpost you to a trusted provider if we can’t answer your question.

Thank you. As a trustee of a small charity, it's reassuring to have access to information that is understandable and useable for us.

What we can help with

We respond to thousands of enquiries every year, helping small charities and voluntary organisations make a bigger difference to their communities.

Trustees, staff and volunteers ask us things like:

  • where can we go to advertise for new trustees?
  • what steps do we need to take to set up a charity?
  • where can we go to get funding for our charity?
  • what policies and or procedures do we need to have in place as a newly registered charity?

Thank you so much for your assistance and for all of the links you have sent me to signpost our way through what has been a difficult time.

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