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Supporting and managing volunteers

Guidance on how to support, engage and manage your volunteers

  • Involving volunteers

Supporting volunteers

How to support, supervise and get feedback from volunteers to improve their experience

  • Involving volunteers

Keeping volunteers

How to keep volunteers engaged and retain them at your organisation

  • Involving volunteers

Solving volunteer problems

How to recognise and address problems or issues with your volunteers

  • Involving volunteers

Dismissing a volunteer

How to dismiss a volunteer with fairness when other ways to solve a problem haven’t worked

  • Involving volunteers

Engaging and supporting young people to volunteer

Find out how other organisations have developed ways to engage young people in their volunteer programmes.

Valuing and developing volunteers

Guidance on training, accrediting and thanking volunteers

  • Involving volunteers

Thanking volunteers

How to thank your volunteers and show you appreciate their efforts

  • Involving volunteers

Training and development for volunteers

Make sure you offer the right volunteer training to help your volunteers do their roles

  • Involving volunteers

Accrediting volunteer learning

Acknowledge volunteers' training and experience through a certificate, accreditation or qualification

  • Involving volunteers

Governance round-up: September 2023

The latest guidance from the Charity Commission, new governance resources and upcoming training

  • Governance

National Inclusion Week: Why the language we use matters in building belonging

NCVO shares changes we’re making to our use of language along with reflections for the wider sector

  • Inside NCVO
  • Equity, diversity and inclusion

UK Civil Society Almanac 2023

The UK Civil Society Almanac, published annually by NCVO, is the definitive publication on the state of the voluntary sector. Widely cited by the media, it is used extensively by sector leaders, policy makers, journalists and academics

  • Government and politics
  • Involving volunteers

Narrowing the voluntary sector’s gender pay gap

Our policy and influencing manager Catherine Goodall talks about our work to address the gender pay gap – and explores what you can do to support change across the sector

  • Equity, diversity and inclusion

5 ways to embody the spirit of pride all year round

For National Inclusion Week, the NCVO Rainbow Network shares their thoughts on how to provide opportunities for making organisations more inclusive for the LGBTQIA+ community.

  • Equity, diversity and inclusion

Three key insights from this year’s NCVO Almanac

Following the release of our UK Civil Society Almanac 2023, our research and insight manager, Nayyara Tabassum, explores some of the report’s key takeaways

Volunteering round-up: October 2023

The latest volunteering news, resources and dates for your diary

  • Involving volunteers

NCVO AGM 2023: New trustees and priorities for the future

Highlights and key talking points from our annual general meeting

  • Inside NCVO

Governance round-up: October 2023

The latest guidance, resources and training for governance professionals

  • Governance

Meeting the challenges of a Cost of Giving Crisis this winter

NCVO's CEO Sarah Vibert launches our campaign to support charities and voluntary organisations this winter

  • Cost of living

Partnerships

Guidance to help you decide whether working in partnership is right for your organisation

  • Collaboration

Campaigning in collaboration

Guidance to help voluntary organisations collaborate on campaigns

  • Collaboration

Structures for consortia delivery of public service delivery

Explore three models of consortia delivery of public services by voluntary and community organisations

  • Collaboration

Working together to achieve your mission

This page looks at how organisations collaborate on the projects that directly contribute to their overall mission

  • Collaboration

Sharing back office services

Advice on how organisations can use collaborative working to share premises and back office services

  • Collaboration

Staffing a collaborative project

Things to consider when staffing a collaborative project

  • Collaboration

National organisations with local groups

How organisations with a national body and local groups can work together

  • Collaboration

Collaborative working to generate income

Guidance on fundraising through the gift economy (public giving, voluntary donations) and the open market (trading)

  • Collaboration

Why be part of a consortium?

Reasons for forming a consortium and examples of voluntary sector consortia

  • Collaboration

Consortium operating models

The different ways that voluntary organisations can work together collectively to bid for and deliver public service contracts

  • Collaboration

Introduction to EDI in charities (2 x 0.5 days)

This course introduces the key principles of equity, diversity and inclusion (EDI) and how to apply them to your organisation

Financial governance for trustees (0.5 day)

This course will revisit the core financial duties of a charity trustee and explore what it means to practice good financial governance

Managing people in the charity sector (2 days)

This course will equip managers in the voluntary sector with the skills and techniques they need to effectively manage paid members of staff

Volunteering network meeting

A network open to all NCVO members working within the volunteering ecosystem. Join us to discuss your volunteering challenges and work with the group to find solutions.

Good practice in volunteer management (1 day)

This course provides an introduction to the key principles of good volunteer management and how to apply them in your organisation

Tools and methods for measuring outcomes (1 day)

Get an introduction to data collection methods and practical guidance for evaluating your work

Influencing parliament and government (2 x 0.5 days)

Gain a clear understanding of the UK political system, the points of access and influence. Get top tips about what works and what to avoid.

Strategic leadership (1 day)

This practical one-day course for aspiring and existing charity leaders will elevate your strategic leadership skills, so you can create lasting impact for your organisations and the communities you serve.

Advanced data protection (2 x 0.5 days)

This advanced course is specifically for data protection leads or officers in charitable organisations.

Project management in the voluntary sector (2 days)

This practical course is specifically tailored to the voluntary sector. It’s designed to give you all the principles and practical tools you need to plan, deliver and evaluate your project successfully