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Guidance on how to support, engage and manage your volunteers

Involving volunteers

How to support, supervise and get feedback from volunteers to improve their experience

Involving volunteers

How to keep volunteers engaged and retain them at your organisation

Involving volunteers

How to recognise and address problems or issues with your volunteers

Involving volunteers

How to dismiss a volunteer with fairness when other ways to solve a problem haven’t worked

Involving volunteers

Find out how other organisations have developed ways to engage young people in their volunteer programmes.

Guidance on training, accrediting and thanking volunteers

Involving volunteers

How to thank your volunteers and show you appreciate their efforts

Involving volunteers

Make sure you offer the right volunteer training to help your volunteers do their roles

Involving volunteers

Acknowledge volunteers' training and experience through a certificate, accreditation or qualification

Involving volunteers

Governance
Leadership

Guidance to help you lead or manage people who work remotely

Employing and managing staff

Understand different types of workplace conflict, why conflict happens, and how to resolve it

Employing and managing staff

Employing and managing staff

Why team working is especially important in voluntary organisations

Employing and managing staff

How to develop a set of clear objectives and plans for your team

Employing and managing staff

Tips to help you communicate effectively with your team

Employing and managing staff

Steps you can take to build a positive team culture

Employing and managing staff

Guidance to help you understand the balance of skills, abilities and aspirations in your team, so you can harness them effectively.

Employing and managing staff

Build your understanding of an employers' responsibilities for mental health and wellbeing

Employing and managing staff

Learn how to recognise whether stress is an issue for your organisation, and get tips on how to manage it

Employing and managing staff

This course has been created by The Social Justice Collective to help you understand, address and embed equality, diversity and inclusion (EDI) into your governance practice

This course will give trustees an overview and understanding of charity governance, regulation and best practice

Being an NCVO member means being part of a community. Whether you've just joined us, or you're renewing your membership and need a refresher, join this session to meet and network with other members online

A chance to hear from regulators about their plans for the voluntary sector.

Learn how to create an evaluation plan to better understand and demonstrate the difference your work makes

This course will help you to manage conflict and problem solve with your volunteers, and navigate the process of ending volunteering well.

This course will introduce processes and tools to help ensure that decision-making is responsive to your environment and focused on the most important issues affecting your organisation

This course will equip managers in the voluntary sector with the skills and techniques they need to effectively manage paid members of staff

Learn how to navigate today’s toughest financial challenges facing small voluntary organisations. Discover the tools, insights, and real-world examples you need to build resilience, manage risk and lead with financial confidence.

This practical two-day course for aspiring and existing charity leaders will build your confidence and skills to deliver impact for yourself and your organisation. Learn who your key stakeholders are and how to use communication tools to build engagement and partnerships

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Supporting and managing volunteers

Supporting volunteers

Keeping volunteers

Solving volunteer problems

Dismissing a volunteer

Engaging and supporting young people to volunteer

Valuing and developing volunteers

Thanking volunteers

Training and development for volunteers

Accrediting volunteer learning

Saskia Konynenburg appointed Interim Chief Executive of NCVO

Managing staff who work remotely

Handling conflict at work

Developing effective teams

Why teamwork is important

Developing team objectives and plans

Communicating with your team

Building a positive team culture

Belbin's team roles: Understanding your team

Mental health and wellbeing: employers' responsibilities

Managing stress in your organisation

Equality, diversity and inclusion (EDI) in charity governance (2 x 0.5 days)

Charity trustee induction and refresher (2 x 0.5 days)

NCVO member welcome and refresher session: July 2025

All-Party Parliamentary Group (APPG) on Charities and Volunteering

Outcomes and impact measurement (1 day)

Managing conflict and ending volunteering well (0.5 day)

Strategic planning: tools for decision making (1 day)

Managing people in the charity sector (2 days)

NCVO/Zurich webinar: navigating financial risk with confidence

Leading external engagement (2 days)

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Equality, diversity and inclusion (EDI) in charity governance (2 x 0.5 days)

Charity trustee induction and refresher (2 x 0.5 days)

Outcomes and impact measurement (1 day)

Managing conflict and ending volunteering well (0.5 day)

Strategic planning: tools for decision making (1 day)

Managing people in the charity sector (2 days)

Leading external engagement (2 days)

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