Organisations have been awarded the Trusted Charity Mark
From online training and practical guidance to written resources and consultancy, we provide all the tools you need to serve your charity in the most effective way
Our Service Directory connect members with specialists who can save our members time and money. Each specialist has experience working with charities and voluntary organisations.
We have four goals to focus our activity, all underpinned by our values
Information on our governance, trustee board and committees
Download and read our annual reports and accounts
How to make a complaint if you're unhappy with any part of our service
Find out more about our current trustee elections and upcoming AGM
Guidance on holding and protecting data on volunteers
Guidance on when a volunteer can demonstrate that they're working under a contract, and what that means
Examples of tribunal decisions where a volunteer be seen as an employee
What happens if a volunteer is found to be eligible for the minimum wage
How to make the most of volunteers while ensuring they don’t become workers or employees
Learn more about volunteering while receiving state benefits
Learn about the tax and national insurance implications for volunteers
Guidance on the health and safety measures you need to put in place when working with volunteers
Guidance on arranging insurance for volunteers and volunteer-involving organisations
Guidance around safeguarding vulnerable clients and volunteers