How to make a complaint if you're unhappy with any part of our service
Find out more about our current trustee elections and upcoming AGM
Our sources of income, salaries, approaches to pay and more
Our gender, ethnicity, disability, sexual orientation and religion pay gap information
We stand up for charities and volunteers - because we know voluntary action is essential to change the world we live in
Meet the people behind everything we do
Our executive team provides strategic direction to our staff
Kate is our CEO.
At a time of crisis, charities want and need to be able to give their all to supporting people who need it most. They cannot do that if they have to suspend their work or close altogether.
Volunteering rates have remained stable over the last few years. In 2018/19, 22% of people regularly volunteered with a group, club or organisation. While the pandemic is unlikely to influence the overall numbers of people volunteering in the UK, we will
Learn how to keep clear records of who holds decision-making authority.
Learn about how to navigate strategic and operational problems and where the responsibility is located
Learn more about the key areas boards and trustees are responsible for
All trustees must take responsibility for decisions that benefit their charity
All trustees are responsible for shaping the culture of their board and charity
Trustees must make sure their charity’s money is safe and used properly
Trustees should think carefully about how to secure income for their charity
Seven steps to help trustees manage risk in their charity
Trustees need to make sure their charity follows employment law and has clear volunteer management processes
Guidance on Charity Commission, Companies House and serious incident reporting