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Complaints procedure

How to raise a complaint about a trusted supplier

Selection procedures

How we pick our trusted suppliers and make sure they're meeting the needs of the sector

Quality standards

Quality standards offer organisations, both in and outside the voluntary sector, an externally-verified seal of approval including Investing in Volunteers, Trusted Standard, Charity Essentials and the Approved Provider Standard

  • Involving volunteers

Trusted Standard awarded organisations

Organisations have been awarded the Trusted Charity Mark

Support for trustees

From online training and practical guidance to written resources and consultancy, we provide all the tools you need to serve your charity in the most effective way

Service Directory

Our Service Directory connect members with specialists who can save our members time and money. Each specialist has experience working with charities and voluntary organisations.

  • Finance
  • People, HR and recruitment
  • IT and data protection

Our strategy

We have four goals to focus our activity, all underpinned by our values

Our governance

Information on our governance, trustee board and committees

Annual reports

Download and read our annual reports and accounts

The Road Ahead 2024

The Road Ahead 2024 is our annual report on the changing landscape for voluntary sector organisations

  • Government and politics

Volunteering round-up: January 2024

The latest volunteering news, resources and dates for your diary

  • Involving volunteers

Governance round-up: January 2024

A round-up of the latest governance news, resources and dates for your diary

  • Governance

The inside track: January 2024

Our latest update on what’s happening in Westminster and how it might impact charities

  • Government and politics

Listen, act and change this Race Equality Week

Our people partner Charmaine Goddard reflects on the work NCVO and the wider sector are doing to challenge racism and inequity

  • Inside NCVO
  • Equity, diversity and inclusion

Rethinking charity internships

Charity Interns founder Maya Bhose shares how this innovative new programme is bringing new talent into the voluntary sector

  • Employing and managing staff

Volunteering round-up: February 2024

Senior volunteering consultant Helen Tourle shares the latest volunteering news, resources and dates for your diary

  • Involving volunteers

Re-invigorating volunteering with Active Kindness

Senior volunteering consultant Helen Tourle shares lessons from a unique volunteering programme

  • Involving volunteers

Governance round-up: February 2024

A round-up of the latest governance news, resources and dates for your diary

  • Governance

The Road Ahead 2024: Opportunities and challenges for the voluntary sector

Our latest Road Ahead report analyses major trends and issues for 2024 to help chart a path through the year

Financial difficulty and insolvency

Find out about some of the areas to consider when managing financial difficulties and insolvency

  • Financial management

Working through financial challenges

Learn about how to work though helping your organisation manage financial uncertainty

  • Financial management

Our financial position and the importance of timing

Learn more about your organisation's financial position and understanding the timings of financial challenges

  • Financial management

Insolvency and cashflow forecasts

Learn more about what insolvency means and how cashflow forecasting can help

  • Financial management

Taking control, adopting a people-centred approach and seeking professional advice

Guidance on taking control of your situation, adopting a people-centred approach and seeking professional advice

  • Financial management

Managing your energy costs

Learn about what support is available for managing energy costs and being energy efficient

  • Financial management

Key stages of collaboration

Learn about the key stages of collaboration and what they mean for your organisation

  • Collaboration

What is collaborative working?

Collaborative working, also known as joint or partnership working, covers a variety of ways that two or more organisations can work together

  • Collaboration

Benefits and risks of collaborative working

Decide whether collaboration will help you achieve your aims by learning about the potential benefits and risks

  • Collaboration

Should you collaborate?

A checklist of questions to help you decide whether to work collaboratively on a given project.

  • Collaboration

Successful funding applications (0.5 day)

Learn practical tips to ensure you are successful in your funding bid applications.

Theory of change for strategic planning and evaluation (1 day)

Learn how to create your own theory of change and narrative. This course will challenge you to think critically about what you're doing and why.

Safeguarding essentials in charities (1 day)

All voluntary organisations have a duty to keep the people they work with safe from harm. This course introduces the basics of safeguarding within a charity context in England and highlights effective safeguarding practice.

Supporting good governance (4 x 0.5 days)

This course will help you implement structures and processes to support trustees, and ensure systems are aligned with your organisation’s purpose and objectives

Designated safeguarding leads in charities (1 day)

This one-day training course provides an overview of the roles and responsibilities of safeguarding leads in charities in England.

Boost your personal influence and impact (0.5 day)

Learn practical tools and techniques to increase your capability, confidence and impact when seeking to influence others – both within and outside your organisation

Building a sustainable and resilient fundraising strategy (1 day)

Through a blend of theoretical frameworks and practical application, you'll learn how to strengthen your current fundraising strategy so that is not only effective today but sustainable and resilient for years to come.

Safeguarding essentials for trustees (0.5 day)

This introductory course explains the key trustee responsibilities for safeguarding, following guidance from the Charity Commission.

Charity finance skills (1 day)

This course will help people with little or no financial background to feel confident in managing day-to-day charity finance

Project management in the voluntary sector (2 days)

This practical course is specifically tailored to the voluntary sector. It’s designed to give you all the principles and practical tools you need to plan, deliver and evaluate your project successfully.