Use this page to learn about how to plan user research. The first step in planning any successful digital project is to explore what people need. Here are some methods to help you do that well.
Use this page to help you work out if you need to change video calling software. You might decide to use different software and tools for different things.
Make sure you offer the right volunteer training to help your volunteers do their roles
How to thank your volunteers and show you appreciate their efforts
How to recognise and address problems or issues with your volunteers
How to support, supervise and get feedback from volunteers to improve their experience
What to include in volunteer induction training to help new volunteers get started
Guidance on choosing a system to help you recruit, train, engage and retain your volunteers
Help volunteers understand their role in safeguarding and their own right to be safe
Membership body announces changes to its executive team following the arrival of new CEO, Kate Lee.
Explore how the 2025 Spending Review affects charities – including changes to welfare, school meals, NICs and local government funding.
Our chief executive, Sarah Elliott, shares our vision for the sector on behalf of our members
A round-up of the key talking points from the only national hustings dedicated to the voluntary sector
This month sees the launch of a consultation on the Charity Governance Code and new charity chair research
Find out about the most important documents needed for good safeguarding
Guidance on reserves policies for your charity
A sample family leave policy, designed for small charities and voluntary organisations
A sample dignity at work policy, designed for small charities and voluntary organisations
A sample flexible working policy, designed for small charities and voluntary organisations
How a volunteer policy can benefit your organisation and what it should include
Check your organisation has the right policies and procedures in place to employ and manage staff
Use this to help you write your data protection policy and procedures and other related documents.
How human resources can play a leading role in safeguarding
Find out about the responsibilities of a volunteer manager and how to plan a safeguarding policy