Developing policies and procedures

Use this page to check your voluntary organisation has the right policies and procedures in place to employ and manage staff. You can also use it as a guide when drafting new policies and procedures for this purpose.

Looking for guidance on developing policies or procedures for other purposes?

• See our guidance on writing a volunteer policy, volunteer agreement and volunteer expenses policy.
• NCVO members can view our financial procedures manual.
• NCVO members can also access sample governance policies and related documents.

Policies are clear, simple statements that explain how your organisation intends to conduct its services, actions or business. They provide a set of guiding principles to help with decision making.

Policies don't need to be long or complicated – a few sentences may be all you need for some policy areas.

Procedures describe how each policy will be put into action in your organisation. Each procedure should outline:

• who will do what
• what steps they need to take
• which forms or documents to use.

Procedures might just be a few bullet points or instructions. Sometimes they work well as forms, checklists, instructions or flowcharts.

Policies and their accompanying procedures help organisations to:

• comply with the law and regulations
• set out how things should be done and what is expected of people
• achieve a consistent approach across the organisation
• create transparency and accountability
• limit risk.

The range and scope of the policies and procedures you need will depend on:

• the size of your organisation
• who your audience/beneficiaries are
• how your staff members engage with them.

As a minimum, all organisations should put in place the following.

Health and safety policy

If you have five employees or more, you’re legally required to have a health and safety policy.

• The Health and Safety Executive provides guidance on writing a health and safety policy.

Sickness absence policy and procedure

You’ll need to specify in writing what procedures employees need to follow when they’re sick.

• Read our guidance on sickness absence.
• NCVO members can access our guide to developing asickness absence policy and procedure.

Annual leave procedure or arrangements

You should inform your employees in writing about booking and notification procedures for annual leave.

• Read our guidance on annual leave.

Grievance and disciplinary procedure

You should have a clear procedure in place that outlines how you handle grievances and disciplinary matters.

• Read our guidance on handling grievances and disciplinary matters.
• NCVO members can access our editable sample grievance procedure.

Equality, diversity and inclusion policy

You should have an equality and diversity policy, which includes the organisation’s position on anti-discrimination and harassment of employees, volunteers and service users.

• Download this equality, diversity and inclusion policy template from Acas.

Data protection policy

Your data protection policy is the commitment you’re making to protect data in accordance with the law. This includes data about staff and beneficiaries. Your procedures show how you’re going to comply with the law. You could develop a specific data protection policy, or cover data protection in your other policies.

• Read our guidance on writing a data protection policy.

Safeguarding policy

Every voluntary sector organisation should have key documents that help it manage safeguarding well. They’re particularly important if your organisation is a charity or if you work regularly with children or adults at risk.

• Read our guidance on writing a safeguarding policy.

Rules/code of conduct

You should share a simple set of rules, so staff are clear on what is and isn’t acceptable when they’re at work. The rules could cover things like:

• making personal phone calls
• confidentiality
• accepting gifts
• data protection
• use of computers.

These rules may be included in your grievance and disciplinary procedure and code of conduct, as well as within individual policies.

It’s also good practice to have the following in place – particularly if you have 30 or more employees. NCVO members can follow the links to access sample documents, guides and templates designed to help you write your own policies and procedures.

Human resources

• Adoption leave and pay policy and procedure (sample document)
• Adverse weather and travel disruption policy and procedure (sample document)
• Anti-harassment and bullying policy and procedure (sample document)
• Compassionate leave policy (sample document)
• Disciplinary procedure (sample document)
• Emergency or dependants leave policy (sample document)
• Equal opportunities policy (sample document)
• Expenses policy (guide)
• Maternity leave and pay policy and procedure (sample document)
• Paternity leave and pay policy and procedure (sample document)
• Pay policy (sample document)
• Redundancy policy (sample document)
• Remote or hybrid working policy
• Retirement policy and procedure (sample document)
• Shared parental leave and pay policy and procedure (sample document)
• Social media policy (guide)
• Stress policy (sample document)
• Time off for public duties policy and procedure (sample document)
• Whistleblowing policy and procedure (sample document)

Office management

• Information technology policy (guide)
• Environmental impact policy
• Personal, or associated group, use of facilities policy
• Security policy

If you’re an NCVO member and are looking to develop policies and procedures for your organisation, you can use our sample and template policies and procedures as a starting point. Just be sure to adapt them for your circumstances.

You should also check the policies you adopt comply with the law and your organisation’s governing document.

It’s a good idea to label your policies and procedures as ‘non-contractual.’ This gives you the opportunity to update the policies without potentially breaching your employment contracts.

Involving the right people

Your policies and procedures are more likely to be accepted if you involve staff in their development. They’ll be able to tell you how things work in practice, and where things could be improved. You can build these comments into your policies and procedures, where appropriate.

If you recognise trade unions, you should also consult with them. Depending on your union recognition agreement, you may be required to negotiate with the relevant union.

Consider whether any proposed new policy may make a significant change to the existing terms and conditions of employment of your staff. It if does, you’ll need the agreement of your staff before you can make the change.

If you have lots of policies and procedures, you could collate them into a staff handbook. You could place your full policies in the handbook, or simply list them and link out to them, so staff know where to find them.

NCVO members can download our staff handbook template.