Coronavirus: Advice for your organisation 


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Trusted Charity update

NCVO has made the difficult decision to move the Trusted Charity standard to a new provider.

We are now in advanced discussions with our preferred provider, The Growth Company. They are a social enterprise delivering quality standards to over 5,000 organisations, of which 3,800 are in the voluntary sector. We aim to sign a full agreement with them by June 2021.

NCVO plans to remain a strategic sponsor for the standard. This is to make sure it continues to meet the sector’s needs through a robust and reputable process.

We will continue to update this page with what these changes mean for you.

If you hold a Trusted Charity Mark

You will continue to hold your Trusted Charity Mark award for three years, including if it extends past March 2022.

We will continue to explain how achieving the Trusted Charity Mark improves and demonstrates quality so this can be viewed by funders and other stakeholders.

If your Trusted Charity assessment process is on hold

We will continue to support you to complete the Trusted Charity Mark process. You will need to re-start the process by 1 August 2021 and complete it by 31 January 2022.

NCVO no longer holds UKAS accreditation as an awarding body, but this will not take away from the rigorous and robust way in which Trusted Charity Mark assessments are conducted. There are many benefits of continuing with the assessment process

If you want to renew your award

If your organisation is due to renew your Trusted Charity Mark, we would urge you to complete your self-assessment and re-apply by 1 August 2021. You will then have until 31 January 2022 to complete the Trusted Charity Mark external assessment process.

Any organisation renewing their award will receive a 15% discount on the overall fee.

If you use the Trusted Charity Online self-assessment tool

The Trusted Charity Online self-assessment tool will remain available until 31 March 2022.

  • If your subscription extends past 31 March 2022 you will receive a partial refund.
  • If your subscription expires between 1 April 2021 and 31 March 2022 we will extend it until 31 March 2022 at no further charge.
  • If you want to apply for the Trusted Charity Mark you will need to complete your self-assessment and submit a Trusted Charity Mark application form by 1 August 2021.

If you want to buy the Trusted Charity online self-assessment tool

  • We are not processing self-assessment applications until we have confirmed the new provider for the standard.
  • If you’d like to buy the self-assessment tool from the new provider, please email This email address is being protected from spambots. You need JavaScript enabled to view it. and we will share your details with them.

Trusted Charity Essentials

Trusted Charity Essentials will remain available through NCVO. Trusted Charity Essentials is a free online tool designed especially for charities, community and voluntary groups. It is a way to do a basic health check on how your organisation is performing, identifying strengths and areas for development.

Each question has a brief explanation to support your discussions – after identifying areas for development, you will be able to create an action plan to address them.

Trusted Charity Essentials can be used as a:

  • way to do a basic ‘health check’ on how your organisation is performing and achieving your mission
  • tool to engage everyone in your organisation in discussions about your work
  • way to engage a range of important stakeholders with your work.

Get started by visiting Trusted Charity Essentials where you can sign up and receive your own unique link to a bespoke version of the tool. You will then be able to review and update your results at any time.

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