Trusted Charity

The PQASSO quality standard has been renamed Trusted Charity. Read more about this change and why we have made it

How charities operate is just as important as the difference they make. Beneficiaries, supporters, donors, volunteers, staff and the public want to have confidence that your organisation always works to a high standard.

NCVO’s Trusted Charity standard exists to build public trust and confidence – in individual charities, and in the sector as a whole. It's a way of making sure organisations are well run, accountable and transparent.

Trusted Charity is a straightforward process designed to help you run your organisation more effectively and efficiently. It sets out what organisations need to have in place to ensure sound governance practices, proper financial and risk management systems, and a reliable system for measuring outcomes.

It offers a flexible approach, allowing your organisation to work at its own pace.

BUY TRUSTED CHARITY SELF-ASSESSMENT

Implementing Trusted Charity means that you will:

  • improve the way you work – providing a better quality of service to those that rely on your organisation.
  • have more efficient organisational systems and procedures – freeing up much needed time and energy to focus on what really matters to you and your organisation.
  • engage your whole organisation – involving everyone in the process of improving the way you work will bring fresh ideas, new ways of working and a renewed commitment to the changes you bring about.
  • provide greater credibility and legitimacy – reassuring beneficiaries, supporters, donors, volunteers and staff who want to know that your organisation is well run, accountable and transparent.
  • commit to organisational learning and continuous improvement – rather than a ‘one off’ process, you will be supported to regularly review progress against defined Trusted Charity indicators.

What’s involved?

The Trusted Charity journey consists of two processes:

  • Implementation through self-assessment
  • External assesment and award.

Self-assessment

You can implement Trusted Charity using an online self-assessment tool that helps your organisation to take a systematic look at what you do, identify areas where you are doing well and where you could do better, and decide exactly where improvements are needed. It helps you to plan, budget and allocate resources for making these improvements over a time period that is realistic for you.

Implementing Trusted Charity usually takes anything from three months to over a year, depending on the size and capacity of your organisation

Assurance

Once you have implemented Trusted Charity, you can demonstrate this by achieving the Trusted Charity Mark, the external award for Trusted Charity users.

Having the Trusted Charity Mark allows you to show everyone your charity works with that they can put their trust in you. Achieving the award also gives funders a clear indication of the quality of your work and can help you successfully bid for public sector contracts.

If you decide to apply for assurance after your self-assessment, you will have already completed the first step.

Find out more about how Trusted Charity works and the eleven quality areas

Get Trusted Charity self-assessment

Buying Trusted Charity self-assessment for your organisation gives you access to our online toolkit which provides an efficient way to record and manage your Trusted Charity implementation. This allows you to:

  • record the results of your initial and detailed assessments of each quality area
  • see your organisation’s self-assessment dashboard and manage the progress you are making in addressing each quality area
  • upload documents as evidence against indicators and create an evidence library of documents
  • use the same source of evidence for more than one indicator, where appropriate
  • create and manage actions for indicators, including generating an overall action plan.

The online toolkit is available to use in English or in Welsh.

BUY TRUSTED CHARITY SELF-ASSESSMENT

Your subscription to the online toolkit lasts for three years. The price is dependent on number of FTE staff. Members of NCVO and WCVA benefit from a 10% discount.

Number of staffPrice
0–25 £125
26–49 £165

50–100

£218

101+ £288

Our new online tool brings a number of advantages over the hard copy workpack in that rather than having documents stored in different places, evidence can be uploaded and securely stored in the Cloud. However, the self-assessment toolkit is also available as a hard copy workpack.

Contact us

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Telephone 020 7520 3187

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The team

  • Nadeem Razvi, Trusted Charity Programme Manager
  • Jill Pearson, Trusted Charity Officer
  • Heledd Kirkbride, Trusted Charity Wales Officer
  • Chanel Brooks, Trusted Charity Programme Assistant

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