NCVO quality standards

Our quality standards offer organisations, both in and outside the voluntary sector, an externally-verified seal of approval, which publicly demonstrates your organisation’s commitment to quality assurance and continuous improvement.

As a charity, civil sector, or volunteer-involving organisation, obtaining recognition through independent assessment that your organisation is fit for purpose. You will be able to demonstrate to commissioners, funders, beneficiaries and other stakeholders that you are delivering quality services and working to a recognised framework of assurance.

Whether your organisation is big or small, if you are looking for a quality mark that can be applied to all types of organisation or are looking for something more specialised, we have a standard to suit you.

NCVO member discount

NCVO members get a 10% discount on our quality standards. Find out more about membership

 Trusted Charity self-assessment and award

NCVO Trusted Charity is a quality assurance standard appropriate for all voluntary organisations and social enterprises, no matter how large or small.

Trusted Charity sets out what organisations need to have in place to be legally and financially compliant and to ensure robust:

  • governance practices
  • financial and risk management procedures
  • systems for measuring outcomes.

It also sets out a path to continuous improvement for those starting off.

Find out more about Trusted Charity self-assessment and assurance

Find out which organisations have been successful in achieving the quality standard

How to apply

When you have completed the self-assessment, apply for the Trusted Charity Mark online.


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Telephone 020 7520 3187


 Investing in Volunteers (IiV)

IiV is an opportunity for volunteer-involving organisations to benchmark the quality of their volunteer management programme. IiV allows organisations to demonstrate and improve their work with volunteers, enhance their reputation and raise their profile. Assurance involves a six-step process that includes both self-assessment and external verification (site visits). It normally takes a maximum of 12 months.

Find out more about the IiV journey 

Read a full list of IiV benefits

Download the IiV standard and review the nine qualities areas for planning and developing practice.

Hear from our Investing in Volunteers achievers 

How to apply

Organisations can register for IiV to get a no-obligation assessment quote.

Complete the quote registration form. You will recieve a free non-binding cost quote within five working days. 


Adam Fox, programme assistant

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Telephone 020 7520 3166

Approved Provider Standard 

The Approved Provider Standard is a national quality mark designed specifically for mentoring and befriending projects. Achieving the standard demonstrates that the project met the 10 requirements of the standard, and was independently assessed by experts in good practice in mentoring and befriending.  

While NCVO is no longer accepting applications for organisations to achieve this quality standard, we encourage those organisations which have already achieved it to continue using the badge for as long as their award is valid. 

If you have a mentoring or befriending project that you’d like to demonstrate is running to high standards, please look at our Trusted Charity or Investing in Volunteers standards. Further information on mentoring and befriending training can be found in our events listing, and you can visit Knowhow for access to mentoring and befriending resources.  

Contact for NCVO Mentoring and Befriending's Approved Provider Standard 


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020 7520 2437 



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