Coronavirus: Advice for your organisation 


Volunteering and coronavirus: How you can help

NCVO quality standards

Our quality standards are continuing to deliver services to existing and new customers during covid-19. Delivery has been adapted to carry out remote workshops and assessments. This has enabled full quality standards journeys to be delivered and completed online.

Our quality standards offer organisations, both in and outside the voluntary sector, an externally-verified seal of approval, which publicly demonstrates your organisation’s commitment to quality assurance and continuous improvement.

As a charity, civil sector, or volunteer-involving organisation, obtaining recognition through independent assessment that your organisation is fit for purpose. You will be able to demonstrate to commissioners, funders, beneficiaries and other stakeholders that you are delivering quality services and working to a recognised framework of assurance.

Whether your organisation is big or small, if you are looking for a quality mark that can be applied to all types of organisation or are looking for something more specialised, we have a standard to suit you.

NCVO member discount

NCVO members get a 10% discount on our quality standards. Find out more about membership

Trusted Charity self-assessment and quality mark

How charities operate is just as important as the difference they make. Beneficiaries, supporters, donors, volunteers, staff and the public want to have confidence that your organisation always works to a high standard.

NCVO’s Trusted Charity exists to build public trust and confidence – in individual charities, and in the sector as a whole. It's a way of making sure organisations are well run, accountable and transparent.

Find out more about Trusted Charity self-assessment and quality mark

How to apply

When you have completed the self-assessment, apply for the Trusted Charity quality mark online.


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Trusted Charity Essentials

Trusted Charity Essentials is a free online tool designed especially for small charities as a way to do a basic health check on how your organisation is doing. This cost free tool benchmarks your work in 10 key areas – it will help assess the impact you have on the ground and whether you are making the best use of your resources.

Read more about the Trusted Charity Essentials tool.

Investing in Volunteers (IiV)

IiV is an opportunity for volunteer-involving organisations to benchmark the quality of their volunteer management programme. IiV allows organisations to demonstrate and improve their work with volunteers, enhance their reputation and raise their profile. Assurance involves a six-step process that includes both self-assessment and external verification (site visits). It normally takes a maximum of 12 months.

Find out more about the IiV journey 

Read a full list of IiV benefits

Download the IiV standard and review the nine quality areas for planning and developing practice.

Hear from our Investing in Volunteers achievers 

How to apply

Organisations can register for IiV to get a no-obligation assessment quote.

Complete the quote registration form. You will recieve a free non-binding cost quote within five working days. 


Adam Fox, programme assistant

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Telephone 020 7520 2437

IiV Essentials

IiV Essentials is a free online tool designed especially for volunteer-involving groups and organisations. This tool can help you do a basic health check on your volunteer practice, identifying strengths and areas for improvement. It covers the basic areas to model good practice for involving and managing volunteers. It will help you to think about volunteers’ experiences and how volunteers make the biggest difference to your cause.

IiV Essentials is a simple and easy way to get started on improving the volunteer experience at your organisation before signing up for the full Investing in Volunteers development journey.  

Read more about the IiV Essentials tool

Approved Provider Standard

The Approved Provider Standard is a national quality mark designed specifically for mentoring and befriending projects. Achieving the standard demonstrates that the project met the 10 requirements of the standard, and was independently assessed by experts in good practice in mentoring and befriending.

While NCVO is no longer accepting applications for organisations to achieve this quality standard, we encourage those organisations which have already achieved it to continue using the badge for as long as their award is valid.

If you have a mentoring or befriending project that you’d like to demonstrate is running to high standards, please look at our Trusted Charity or Investing in Volunteers standards. Further information on mentoring and befriending training can be found in our events listing, and you can visit NCVO Knowhow for access to mentoring and befriending resources.

Contact for NCVO Mentoring and Befriending's Approved Provider Standard

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