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Contents page

Writing the content page section of your business plan

  • Business planning and strategy

Executive summary

Writing the executive summary of your business plan

  • Business planning and strategy

About your organisation

Writing about your organisation in your business plan

  • Business planning and strategy

What we do

Writing about what your organisation does in your business plan

  • Business planning and strategy

Our market

How to navigate your market and customer base

  • Business planning and strategy

Market analysis

Writing the market analysis section of your business plan

  • Business planning and strategy

How we reach our market

Writing the market research section of your business plan

  • Business planning and strategy

Market research and testing

Writing the market research and testing section of your business plan

  • Business planning and strategy

Operational plan

Writing the operational planning section of your business plan

  • Business planning and strategy

People, management and governance

Writing the people, management and governance section of your business plan

  • Business planning and strategy

Time to flex: Embracing flexible working

  • Employing and managing staff
  • Equity, diversity and inclusion

The Road Ahead 2022

  • Coronavirus
  • Responding to crises
  • Government and politics

UK Civil Society Almanac 2021

  • Government and politics
  • Involving volunteers

Levelling up: The role of charities and volunteering

  • Government and politics
  • Involving volunteers

Charities Bill: Lords Second Reading

  • Government and politics

Where power lies: How lived experience is engaged in voluntary sector governance and decision-making

  • Equity, diversity and inclusion
  • Governance

Rebalancing the Relationship: Final report

  • Employing and managing staff
  • Collaboration

Rebalancing the relationship: emerging findings and draft recommendations

  • Employing and managing staff
  • Collaboration

The Road Ahead 2021

  • Funding and income
  • Coronavirus
  • Responding to crises

Time Well Spent: Diversity and volunteering

  • Equity, diversity and inclusion
  • Involving volunteers

Involving paid staff as volunteers

Things to consider when paid staff want to volunteer for the organisation that employs them

  • Involving volunteers

Data protection and volunteers

Guidance on holding and protecting data on volunteers

  • Involving volunteers

Employment status

Guidance on when a volunteer can demonstrate that they're working under a contract, and what that means

  • Involving volunteers

Tribunal decisions

Examples of tribunal decisions where a volunteer be seen as an employee

  • Involving volunteers

National minimum wage

What happens if a volunteer is found to be eligible for the minimum wage

  • Involving volunteers

Making sure you don't create an employment contract

How to make the most of volunteers while ensuring they don’t become workers or employees

  • Involving volunteers

Volunteering and benefits

Learn more about volunteering while receiving state benefits

  • Involving volunteers

Volunteering, tax and national insurance

Learn about the tax and national insurance implications for volunteers

  • Involving volunteers

Volunteering and health and safety

Guidance on the health and safety measures you need to put in place when working with volunteers

  • Involving volunteers

Insurance and volunteers

Guidance on arranging insurance for volunteers and volunteer-involving organisations

  • Involving volunteers

Charity finance skills (1 day)

This course will help people with little or no financial background to feel confident in managing day-to-day charity finance

Trustees Week 2025: AI essentials

Join us to get a basic understanding of AI and tools that can support you in your trustee role.

Charity trustee induction and refresher (2 x 0.5 days)

This course will give trustees an overview and understanding of charity governance, regulation and best practice

Safeguarding essentials in charities (1 day)

All voluntary organisations have a duty to keep the people they work with safe from harm. This course introduces the basics of safeguarding within a charity context in England and highlights effective safeguarding practice

Managing people in the charity sector (2 days)

This course will equip managers in the voluntary sector with the skills and techniques they need to effectively manage paid members of staff

Managing conflict and ending volunteering well (0.5 day)

This course will help you to manage conflict and problem solve with your volunteers, and navigate the process of ending volunteering well.

Advanced project management (1 day)

Are you confident in your general project management skills but looking to strengthen your expertise? This course moves beyond the basics of project management to better understand techniques, activities and principles within a charity context.

Leading external engagement (2 days)

An NCVO Event

Designated safeguarding leads in charities (1 day)

This one-day training course provides an overview of the roles and responsibilities of safeguarding leads in charities in England

Advanced data protection (2 x 0.5 days)

This advanced course is specifically for data protection leads or officers in charitable organisations.