Guidance on how to support, engage and manage your volunteers
How to support, supervise and get feedback from volunteers to improve their experience
How to keep volunteers engaged and retain them at your organisation
How to recognise and address problems or issues with your volunteers
How to dismiss a volunteer with fairness when other ways to solve a problem haven’t worked
Find out how other organisations have developed ways to engage young people in their volunteer programmes.
Guidance on training, accrediting and thanking volunteers
How to thank your volunteers and show you appreciate their efforts
Make sure you offer the right volunteer training to help your volunteers do their roles
Acknowledge volunteers' training and experience through a certificate, accreditation or qualification
Incorporating conflicts of interest into your financial procedures manual
A basic building block of internal control
Putting together a properly costed plan, and then using it to monitor progress
The Charity Commission expects organisations to know that their money is coming from somewhere reputable. This guidance explains what you can take.
Guidance for using NCVO's control on expenditure manual templates
Guidance for using NCVO's financial procedures manual templates - investment and borrowing section
Guidance for using NCVO's financial procedures manual templates - controls on financial assets
Guidance for using NCVO's financial procedures manual templates - human resources
Guidance for using NCVO's financial procedures manual templates - controls on physical assets
Downloadable financial procedures manual templates for charities and voluntary organisations.