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Quality standards

Quality standards offer organisations, both in and outside the voluntary sector, an externally-verified seal of approval including Investing in Volunteers, Trusted Standard, Charity Essentials and the Approved Provider Standard

  • Involving volunteers

Trusted Standard awarded organisations

Organisations have been awarded the Trusted Charity Mark

Support for trustees

From online training and practical guidance to written resources and consultancy, we provide all the tools you need to serve your charity in the most effective way

Service Directory

Our Service Directory connect members with specialists who can save our members time and money. Each specialist has experience working with charities and voluntary organisations.

  • Finance
  • People, HR and recruitment
  • IT and data protection

Our strategy

We have four goals to focus our activity, all underpinned by our values

Our governance

Information on our governance, trustee board and committees

Annual reports

Download and read our annual reports and accounts

Complaints procedure

How to make a complaint if you're unhappy with any part of our service

Our annual general meeting (AGM) and trustee elections

Find out more about our current trustee elections and upcoming AGM

  • Inside NCVO

England riots: Statement from NCVO's chief executive

  • Responding to crises

How charities can tackle misinformation

  • Digital and technology

England riots: Letter to civil society from DCMS Secretary of State

The Rt Hon Lisa Nandy MP shares support for the voluntary sector in the wake of riots and unrest across England

  • Responding to crises

New report highlights digital barriers for disabled volunteers

We share key findings from a new report that highlights the digital barriers stopping many disabled adults from fully participating in volunteering

  • Equity, diversity and inclusion

NCVO at the Labour Party Conference: Key takeaways

A round-up of the key conversations and takeaways from the Labour Party Conference

  • Campaigning
  • Government and politics

Trustee confidence: Key research findings and actions for your board

NCVO's governance consultant Mo Wiltshire shares highlights from the Charity Commission’s recent research into trustee confidence

  • Governance

NCVO welcomes new president and trustees at 2024 AGM

Baroness Delyth Morgan was confirmed as NCVO's new president. Two new trustees, Ruth Marvel and Louise Posocco, were also appointed

  • Inside NCVO
  • Governance

UK Civil Society Almanac 2024

Published annually by NCVO, the Almanac is the definitive publication on the state of the voluntary sector. Widely cited by the media, it is used extensively by sector leaders, policy makers, journalists and academics.

  • Government and politics
  • Involving volunteers

Understanding Trustee Recruitment and Retention Challenges

A survey of the voluntary sector

  • Involving volunteers
  • Governance

Budget 2024: Key implications for charities

Our round-up of the new Labour government’s spending plans and what they mean for charities and communities

  • Government and politics
  • Funding and income

Note taking and making sense of your research

  • Digital and technology

Before you start a new website project

Use this page to help you work out if your website needs replacing and how to go about doing it

  • Digital and technology

Building your own website or getting a specialist

Use this page for information on building your own website or getting someone to help.

  • Digital and technology

Creating and sharing useful eLearning

Understand eLearning and decide if you need a learning management system

Moving your face-to-face training online

How to move your charity, organisation or community group's face-to-face training online

Safeguarding online

Find out about guides to digital safeguarding and how to keep people safe in everything you do online

Test and learn, usability testing and agile development

Understand how your organisation can use these approaches and where to learn more

Social media guidance for charities

Key highlights from the Charity Commission's guidance on social media for charities.

  • Digital and technology

Doing more for digital inclusion

How to better include the people you work with and for in your organisation's digital work

  • Digital and technology

Understanding digital accessibility

Find out if you're doing everything you should be to make sure your websites and digital services are accessible

  • Digital and technology

Outcomes and impact measurement (1 day)

Learn how to create an evaluation plan to better understand and demonstrate the difference your work makes

Mentoring and coaching skills (0.5 days)

This course provides an introduction to the key differences between mentoring and coaching. You’ll learn how to use both skills effectively to develop and support staff, volunteers and clients

Theory of change for strategic planning and evaluation (1 day)

Learn how to create your own theory of change and narrative. This course will challenge you to think critically about what you're doing and why

Charity finance skills (1 day)

This course will help people with little or no financial background to feel confident in managing day-to-day charity finance

Authentic leadership (1 day)

This practical one-day course for aspiring and existing charity leaders will strengthen your understanding of authentic leadership, so you can lead with integrity and impact

Charity trustee induction and refresher (2 x 0.5 days)

This course will give trustees an overview and understanding of charity governance, regulation and best practice

Member forum: The Civil Society Covenant

Learn more about the Civil Society Covenant, and the steps to implement it, in this free event.

Managing conflict and ending volunteering well (0.5 day)

This course will help you to manage conflict and problem solve with your volunteers, and navigate the process of ending volunteering well.

Strategic planning: tools for decision making (1 day)

This course will introduce processes and tools to help ensure that decision-making is responsive to your environment and focused on the most important issues affecting your organisation

Supporting good governance (4 x 0.5 days)

This course will help you implement structures and processes to support trustees, and ensure systems are aligned with your organisation’s purpose and objectives