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Complaints procedure

How to make a complaint if you're unhappy with any part of our service

Our annual general meeting (AGM) and trustee elections

Find out more about our current trustee elections and upcoming AGM

  • Inside NCVO

Our finances and pay

Our sources of income, salaries, approaches to pay and more

Pay gap data

Our gender, ethnicity, disability, sexual orientation and religion pay gap information

Influencing and policy

We stand up for charities and volunteers - because we know voluntary action is essential to change the world we live in

Our team

Meet the people behind everything we do

Executive team

Our executive team provides strategic direction to our staff

Kate Lee OBE

Kate is our CEO.

BAME network reflections on our equity, diversity and inclusion work

  • Equity, diversity and inclusion
  • Inside NCVO

Changing our culture at NCVO

NCVO's chief executive Sarah Vibert reflects on the outcomes of independent investigations into complaints submitted to NCVO's board of trustees

  • Equity, diversity and inclusion
  • Inside NCVO

NCVO's equity, diversity and inclusion (EDI) work over the last year

NCVO's chief executive Sarah Vibert shares learnings from our EDI report and sets out the actions we're taking to create an inclusive culture that allows everyone to thrive at work

  • Equity, diversity and inclusion
  • Inside NCVO

Equity, diversity and inclusion at NCVO: What we need to do next

Karl Wilding, chief executive at NCVO, reflects on his own personal learning journey on equity diversity and inclusion (EDI), as well as how NCVO is taking the first steps towards being a more inclusive organisation

  • Equity, diversity and inclusion
  • Inside NCVO

NCVO further strengthens board with two new trustees

NCVO has recruited two charity leaders to its board of trustees, further strengthening and diversifying the skills and experiences of its governing body

  • Inside NCVO

Hardwiring equity, diversity and inclusion into our governance at NCVO

Interim chair of trustees, Anne Heal, reflects on NCVO’s work on equity, diversity and inclusion (EDI)

  • Inside NCVO
  • Equity, diversity and inclusion

Equity, diversity and inclusion: Our journey so far – part 1

NCVO's equity, diversity and inclusion (EDI) working group reflect on the current state of the voluntary sector

  • Inside NCVO
  • Equity, diversity and inclusion

Equity, diversity and inclusion: Our journey so far – part 2

NCVO’s EDI working group share an update on the steps we're taking to improve our organisational culture

  • Inside NCVO
  • Equity, diversity and inclusion

Why apprenticeships are important for the voluntary sector

To mark National Apprenticeship Week 2023, Noama Chaudhry shares insights from her apprenticeship at NCVO and offers advice for the wider sector

  • Inside NCVO
  • Employing and managing staff

Some staff reflections on our equity, diversity and inclusion journey so far

  • Inside NCVO
  • Equity, diversity and inclusion

Equity, diversity and inclusion

A quick introduction to employment law on equity, diversity and inclusion

  • Employing and managing staff

Leave and time off work

A quick introduction to employment law on leave and time off

  • Employing and managing staff

Pay and pensions

A quick introduction to employment law on pay and pensions

  • Employing and managing staff

Employment contracts and written statements

Guidance on what to include in employment contracts and written statements

  • Employing and managing staff

Developing policies and procedures

Check your organisation has the right policies and procedures in place to employ and manage staff

  • Employing and managing staff

Setting salaries

How to set a salary structure and reward staff with fair and competitive pay

  • Employing and managing staff

Adoption leave

A sample adoption leave policy, designed for small charities and voluntary organisations

Compassionate and parental bereavement leave

A sample compassionate and parental bereavement leave policy, designed for small charities and voluntary organisations

Sample dignity at work policy

A sample dignity at work policy, designed for small charities and voluntary organisations

Disciplinary

A sample disciplinary procedure, designed for small charities and voluntary organisations

Governance Forum

A space for charity governance professionals to come together, learn and network

Good practice in volunteer management (1 day)

This course provides an introduction to the key principles of good volunteer management and how to apply them in your organisation

Managing people in the charity sector (2 days)

This course will equip managers in the voluntary sector with the skills and techniques they need to effectively manage paid members of staff

NCVO/Zurich Summit: Navigating risk and resilience in a divided society

Join sector leaders for an in‑person summit exploring how extremism, polarisation and social division are shaping charity risk and resilience. Hear emerging insights, take part in discussions, and contribute to NCVO’s upcoming Spring Briefing.

Better impact reporting (0.5 day)

This practical session will build your awareness of different types of reporting and support you to tell a compelling story through your reporting

Theory of change for strategic planning and evaluation (1 day)

Learn how to create your own theory of change and narrative. This course will challenge you to think critically about what you're doing and why.

Successful funding applications (0.5 day)

Learn practical tips to ensure you are successful in your funding bid applications.

Safeguarding essentials in charities (1 day)

All voluntary organisations have a duty to keep the people they work with safe from harm. This course introduces the basics of safeguarding within a charity context in England and highlights effective safeguarding practice.

Advanced data protection (2 x 0.5 days)

This advanced course is specifically for data protection leads or officers in charitable organisations.

Supporting good governance (4 x 0.5 days)

This course will help you implement structures and processes to support trustees, and ensure systems are aligned with your organisation’s purpose and objectives