How to raise a complaint about a trusted supplier
How we pick our trusted suppliers and make sure they're meeting the needs of the sector
Quality standards offer organisations, both in and outside the voluntary sector, an externally-verified seal of approval including Investing in Volunteers, Trusted Standard, Charity Essentials and the Approved Provider Standard
Organisations have been awarded the Trusted Charity Mark
From online training and practical guidance to written resources and consultancy, we provide all the tools you need to serve your charity in the most effective way
Our Service Directory connect members with specialists who can save our members time and money. Each specialist has experience working with charities and voluntary organisations.
We have four goals to focus our activity, all underpinned by our values
Information on our governance, trustee board and committees
Download and read our annual reports and accounts
At a time of crisis, charities want and need to be able to give their all to supporting people who need it most. They cannot do that if they have to suspend their work or close altogether.
Volunteering rates have remained stable over the last few years. In 2018/19, 22% of people regularly volunteered with a group, club or organisation. While the pandemic is unlikely to influence the overall numbers of people volunteering in the UK, we will
Learn about what a board is and how it works
What is a Trustee and how do you appoint them?
What is the role of a Trustee?
Find out about who your charities members are and what decisions they make
Learn about the rules around decision-making and how to go about the process of making decisions effectively
Learn about the different types of meetings and how you can work to make them effective
Learn about what the structure of the board looks like and what to consider when reviewing
Learn about what conflicts of interest are and how to work through them
Learn which decisions stay with the board, what you can delegate and to who.