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Service directory terms and conditions

Applicants for our service directory must review and agree to the terms and conditions

eLearning: Roles and duties of trustees

Trustees play an important role in making sure charities are well-managed and can achieve their aims. This accessible, interactive trustee eLearning course lets you study in your own time and at your own pace so you can fit around your schedule and priorities.

Leading external engagement (2 days)

An NCVO Event

Advanced data protection (2 x 0.5 days)

This advanced course is specifically for data protection leads or officers in charitable organisations.

Financial governance for trustees (0.5 day)

This course will revisit the core financial duties of a charity trustee and explore what it means to practice good financial governance

Outcomes and impact measurement (1 day)

Learn how to create an evaluation plan to better understand and demonstrate the difference your work makes

Managing conflict and ending volunteering well (0.5 day)

This course will help you to manage conflict and problem solve with your volunteers, and navigate the process of ending volunteering well.

Volunteering in England in 2032

  • Involving volunteers

Mobilising the public response to war in Ukraine through partnership and collaboration

  • Responding to crises
  • Collaboration
  • Involving volunteers

12 things I've learnt about culture change over the last 12 months

  • Governance
  • Equity, diversity and inclusion
  • Inside NCVO

Volunteering round-up: March 2022

  • Involving volunteers

Governance round-up: March 2022

  • Governance
  • Law and regulation

Respond, recover, reset: What the voluntary sector can learn from the past two years

  • Funding and income
  • Impact and evaluation
  • Responding to crises

Sarah Vibert: My vision for NCVO and our membership community

  • Inside NCVO
  • Collaboration
  • Involving volunteers

The inside track: March 2022

  • Law and regulation
  • Government and politics

How charities and civil society can support Ukraine

  • Responding to crises

Volunteering round-up: February 2022

  • Involving volunteers

Why trustee diversity is important

It’s important for boards to understand why they should actively consider and create the right cultural environment for individuals from marginalised and minoritised backgrounds to become trustees.

  • Governance

Approaching diversity through equality and inclusion

How to approach diversity at board level

  • Governance

Approaching board relationship challenges

How to approach board relationship challenges and have constructive conversations

  • Governance

Dealing with problems and disputes between trustees

Use this page to learn about how to broadly encourage positive trustee relationships and manage disputes.

  • Governance

Having challenging conversations

Use this page to understand how to approach challenging conversations with your board.

  • Governance

Carrying out a governance review

What to consider when carrying out a governance review and the different types of review

  • Governance

Annual report and accounts

Information on annual reports and accounts for charities, and sample documents.

Board meeting agenda

A template agenda for a board meeting.

Code of conduct

A sample code of conduct for trustees.

Declaration of interests

Sample declaration of interests form for trustees

Building a sustainable and resilient fundraising strategy (1 day)

Through a blend of theoretical frameworks and practical application, you'll learn how to build a fundraising function that is not only effective today but sustainable and resilient for years to come.

Trustees Week 2025: Board behaviours workshop

Explore refreshed Charity Governance Code guidance and reflect on how trustee behaviours shape decision-making, board culture and effectiveness.

Outcomes and impact measurement (1 day)

Learn how to create an evaluation plan to better understand and demonstrate the difference your work makes

Trustees Week 2025: AI essentials

Join us to get a basic understanding of AI and tools that can support you in your trustee role.

Charity finance skills (1 day)

This course will help people with little or no financial background to feel confident in managing day-to-day charity finance

Charity trustee induction and refresher (2 x 0.5 days)

This course will give trustees an overview and understanding of charity governance, regulation and best practice

Managing people in the charity sector (2 days)

This course will equip managers in the voluntary sector with the skills and techniques they need to effectively manage paid members of staff

Advanced project management (1 day)

Are you confident in your general project management skills but looking to strengthen your expertise? This course moves beyond the basics of project management to better understand techniques, activities and principles within a charity context.

Managing conflict and ending volunteering well (0.5 day)

This course will help you to manage conflict and problem solve with your volunteers, and navigate the process of ending volunteering well.

Designated safeguarding leads in charities (1 day)

This one-day training course provides an overview of the roles and responsibilities of safeguarding leads in charities in England