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Guidance on how to deal with common scenarios when closing a charity

Guidance on refusing donations, communicating with donors, and returning donations

Guidance on how to deal with common scenarios when closing a charity

Involving volunteers

Responding to crises
Collaboration
Involving volunteers

Governance
Equity, diversity and inclusion
Inside NCVO

Involving volunteers

Governance
Law and regulation

Funding and income
Impact and evaluation
Responding to crises

Inside NCVO
Collaboration
Involving volunteers

Law and regulation
Government and politics

Responding to crises

Involving volunteers

How to support, supervise and get feedback from volunteers to improve their experience

Involving volunteers

How to keep volunteers engaged and retain them at your organisation

Involving volunteers

How to recognise and address problems or issues with your volunteers

Involving volunteers

How to dismiss a volunteer with fairness when other ways to solve a problem haven’t worked

Involving volunteers

Find out how other organisations have developed ways to engage young people in their volunteer programmes.

How to thank your volunteers and show you appreciate their efforts

Involving volunteers

Make sure you offer the right volunteer training to help your volunteers do their roles

Involving volunteers

Acknowledge volunteers' training and experience through a certificate, accreditation or qualification

Involving volunteers

How to support your staff to take part in volunteering opportunities

Involving volunteers

How to make sure volunteers have a positive end to their time with your organisation

Involving volunteers

This course provides an introduction to the key differences between mentoring and coaching. You’ll learn how to use both skills effectively to develop and support staff, volunteers and clients

Learn how to create your own theory of change and narrative. This course will challenge you to think critically about what you're doing and why

Discover what’s shaping charity governance in 2025, benchmark best practice and gain practical ideas to strengthen inclusion, leadership and alignment.

This course will help you implement structures and processes to support trustees, and ensure systems are aligned with your organisation’s purpose and objectives

Through a blend of theoretical frameworks and practical application, you'll learn how to build a fundraising function that is not only effective today but sustainable and resilient for years to come.

Explore refreshed Charity Governance Code guidance and reflect on how trustee behaviours shape decision-making, board culture and effectiveness.

Join us to get a basic understanding of AI and tools that can support you in your trustee role.

This course will help people with little or no financial background to feel confident in managing day-to-day charity finance

Learn how to create an evaluation plan to better understand and demonstrate the difference your work makes

This course will give trustees an overview and understanding of charity governance, regulation and best practice

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Mentoring and coaching skills (0.5 days)

Theory of change for strategic planning and evaluation (1 day)

Supporting good governance (4 x 0.5 days)

Building a sustainable and resilient fundraising strategy (1 day)

Charity finance skills (1 day)

Outcomes and impact measurement (1 day)

Charity trustee induction and refresher (2 x 0.5 days)

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