New research exploring the volunteering experiences and perspectives of people from the global majority. Find out more
This page outlines five key steps to follow when restructuring a charity or voluntary organisation.
An organisational restructure is where an organisation changes the way it operates – usually by changing the way teams or roles are organised.
Restructuring an organisation can feel like a daunting task, but frameworks can help. You can use the steps below to guide you through the process.
Charities and voluntary organisations decide to restructure for a range of reasons. Examples include:
Restructuring takes up valuable time and resource and can result in staff redundancies. So you need to make sure you’re doing it for good reason.
Knowing why will help you understand what the key measures of a successful re-structure might be. This will be important when you review the changes you’ve made.
Read our guidance on strategy and business planning
It’s helpful to have data to support your decision making. You could look at:
Data will help you be clear about the benefits you expect to see because of a restructure. These could include:
Be clear and honest about the reasons for a restructure with staff and volunteers. Don’t be afraid to be open about the challenges your organisation is facing.
Take the time to explain how a restructure will help to address these challenges and present opportunities. This will help you get ‘buy-in’ from staff and volunteers, as well as maintain trust and confidence in your charity’s leadership.
Clear and effective communication will help build support internally and externally. Communication should be regular and transparent so you can:
It can be helpful to appoint specific spokespeople to talk to employees about the restructure and potential benefits. This will help you ensure consistent communication.
Once you’ve implemented change, it’s important to measure how successful you’ve been in achieving your aims. For example, if the aim was to reduce costs, have you achieved this?
An in-depth review will support better decision making in the future.
Last reviewed: 29 August 2023Help us improve this content
Charity Interns founder Maya Bhose shares how this innovative new programme is bringing new talent into the voluntary sector
New Charity Interns project will be hosted by NCVO and offer paid internships to people aged over 50
To mark National Apprenticeship Week 2023, Noama Chaudhry shares insights from her apprenticeship at NCVO and offers advice for the wider sector
As part of our Road Ahead series, we explore the issues affecting the people at the heart of our organisations
The voluntary sector needs to lead the way on flexible working and advertise all roles as flexible, with employers encouraging open conversations about how it can work in their organisation.
A new working group to look at the issue of flexible working in the charity sector is being launched by membership bodies NCVO and ACEVO with support from Starfish Search, an executive search firm
Get regular updates on NCVO's help, support and services