New research exploring the volunteering experiences and perspectives of people from the global majorityy. Find out more
Use this page to build a great relationship with digital partners.
When you are working with a partner to help you build, develop or manage new software, the relationship is important. Different styles of working, pressures and approaches to making decisions can cause problems. If you are not careful this can lead to expensive consequences.
Use this guide to talk to your digital partners about the best way to work together.
Broadly, the process follows these questions: Who are we, and how are we going to work together? Who owns what and how can we maximise its value?
To make this helpful you need to use these question lists to start conversations and discussions. Never take this list and send it to a partner and ask them to fill in replies.
What is each organisation involved allowed to say about the project publicly during development of, upon launch of, and after the launch of the project? What can/can’t the agency say about the project in marketing activities? What can/can’t the voluntary organisation say about the work that is being done?
If you’ve got this far you’ll be on a stronger footing to make the relationship work and to create useful, and meaningful, digital products and services. To support this, we’d recommend identifying principles for ways of working together to ensure the work is user-led and driven by testing. Think about ideas such as open documentation and communication. Decide how you will work together to follow good digital design principles.
Read more about the digital design principles for charities.
Last reviewed: 02 March 2021Help us improve this content
Policy and public affairs manager, Chris Walker, explains what the Charity Commission’s updated social media guidance means for charities
The latest research from the Covid-19 Voluntary Sector Impact Barometer reveals big changes in how charities and voluntary sector organisations are using digital technology to work and deliver services due to the pandemic.
Our survey of more than 10,000 people provides the most detailed analysis of volunteering for a decade
Our trusted suppliers are experts who can save your organisation time and money
These suppliers can help improve your IT, digital and data systems and processes
A cost-effective, independent alternative to an in-house GDPR Data Protection Officer (DPO)
The UK's largest supplier of IT solutions and managed services for charities and voluntary organisations
An IT service provider and Microsoft Gold Partner that works exclusively with charities and voluntary organisations
Practical and step-by-step guidance to make the best use of digital tools and processes to help your charity, organisation or community group
Get regular updates on NCVO's help, support and services