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Guidance on how to support, engage and manage your volunteers

Involving volunteers

How to support, supervise and get feedback from volunteers to improve their experience

Involving volunteers

How to keep volunteers engaged and retain them at your organisation

Involving volunteers

How to recognise and address problems or issues with your volunteers

Involving volunteers

How to dismiss a volunteer with fairness when other ways to solve a problem haven’t worked

Involving volunteers

Find out how other organisations have developed ways to engage young people in their volunteer programmes.

Guidance on training, accrediting and thanking volunteers

Involving volunteers

How to thank your volunteers and show you appreciate their efforts

Involving volunteers

Make sure you offer the right volunteer training to help your volunteers do their roles

Involving volunteers

Acknowledge volunteers' training and experience through a certificate, accreditation or qualification

Involving volunteers

Governance
Leadership

Our Service Directory connect members with specialists who can save our members time and money. Each specialist has experience working with charities and voluntary organisations.

Finance
HR and recruitment
IT and data protection

Learn about what divestment is and the aims and impacts of divesting from fossil fuels

Campaigning

Access our guidance to help you decide if you should set up a new charity, voluntary organisation or community group

Setting up

What you need to consider when choosing your legal structure and the main characteristics of different legal structures

Setting up

Find out what charity status is and if you need to register as a charity

Setting up

Find out about social enterprises and their associated legal structures

Setting up

Find out what information should be included in your charity's governing document

Setting up

Understand your core legal responsibilities to your employees

Employing and managing staff

A short summary of your general legal obligations to paid members of staff

Employing and managing staff

A quick introduction to employment law on the conditions of employment

Employing and managing staff

This course will equip managers in the voluntary sector with the skills and techniques they need to effectively manage paid members of staff

This course provides an introduction to the key principles of good volunteer management and how to apply them in your organisation

This practical one-day course for aspiring and existing charity leaders will elevate your strategic leadership skills, so you can create lasting impact for your organisations and the communities you serve.

This practical course is specifically tailored to the voluntary sector. It’s designed to give you all the principles and practical tools you need to plan, deliver and evaluate your project successfully

This advanced course is specifically for data protection leads or officers in charitable organisations.

Learn how to respond effectively and constructively to concerns and complaints raised by volunteers in this free webinar.

This course will give you an overview of how to build a simple finance strategy. We’ll introduce tools to help you build the financial resilience of your charity

This course will take you through the essentials of lawful data processing for charities and help improve your compliance with the law

Learn Practical tips to ensure you are successful in your funding bid applications.

This one-day training course provides an overview of the roles and responsibilities of safeguarding leads in charities in England

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Supporting and managing volunteers

Supporting volunteers

Keeping volunteers

Solving volunteer problems

Dismissing a volunteer

Engaging and supporting young people to volunteer

Valuing and developing volunteers

Thanking volunteers

Training and development for volunteers

Accrediting volunteer learning

Saskia Konynenburg appointed Interim Chief Executive of NCVO

Service Directory

What is divestment?

Deciding to set up a new charitable organisation

Choosing your legal structure

Understanding charity status and registration

Understanding social enterprise

A charity's governing document: What it should include

Introduction to employment law

Understanding employment law

Conditions of employment

Managing people in the charity sector (2 days)

Good practice in volunteer management (1 day)

Strategic leadership (1 day)

Project management in the voluntary sector (2 days)

Advanced data protection (2 x 0.5 days)

How to handle volunteer concerns and complaints

Charity finance strategy (1 day)

Data protection essentials (2 x 0.5 days)

Successful funding applications (0.5 day)

Designated safeguarding leads in charities (1 day)

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Managing people in the charity sector (2 days)

Good practice in volunteer management (1 day)

Strategic leadership (1 day)

Project management in the voluntary sector (2 days)

Advanced data protection (2 x 0.5 days)

Charity finance strategy (1 day)

Data protection essentials (2 x 0.5 days)

Successful funding applications (0.5 day)

Designated safeguarding leads in charities (1 day)

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