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Supporting volunteers

How to support, supervise and get feedback from volunteers to improve their experience

  • Involving volunteers

Keeping volunteers

How to keep volunteers engaged and retain them at your organisation

  • Involving volunteers

Solving volunteer problems

How to recognise and address problems or issues with your volunteers

  • Involving volunteers

Dismissing a volunteer

How to dismiss a volunteer with fairness when other ways to solve a problem haven’t worked

  • Involving volunteers

Engaging and supporting young people to volunteer

Find out how other organisations have developed ways to engage young people in their volunteer programmes.

Valuing and developing volunteers

Guidance on training, accrediting and thanking volunteers

  • Involving volunteers

Thanking volunteers

How to thank your volunteers and show you appreciate their efforts

  • Involving volunteers

Training and development for volunteers

Make sure you offer the right volunteer training to help your volunteers do their roles

  • Involving volunteers

Accrediting volunteer learning

Acknowledge volunteers' training and experience through a certificate, accreditation or qualification

  • Involving volunteers

Employer-supported volunteering

How to support your staff to take part in volunteering opportunities

  • Involving volunteers

The FSI to transfer key small charity assets to NCVO on closure

The Foundation for Social Improvement and NCVO have reached an agreement to transfer the FSI’s key charity assets to NCVO when the organisation ceases activity on 3 May 2023

  • Inside NCVO

Small charity support: 5 key points for insfrastructure organisations

  • Collaboration

How to join the Big Help Out

We share stories from people taking part in the Big Help Out and explain how you can get involved and make a difference in your community

  • Involving volunteers

Governance round-up: May 2023

This month we share reflections from our Governance Forum and introduce our new governance consultant

  • Governance

Practical support bulletin: May 2023

Amy Walton, small charity support manager, shares resources, free events, support and information on the big issues affecting small charities.

  • Financial management
  • Funding and income
  • Responding to crises

Raise your voice: Help NCVO and ACEVO develop a manifesto

Share your experiences and views with decision makers ahead of the next general election

  • Government and politics

Exploring new routes into charity employment for over 50s

New Charity Interns project will be hosted by NCVO and offer paid internships to people aged over 50

  • Employing and managing staff
  • Inside NCVO

Impact round-up: Spring 2023

Evaluation consultant Lucy Lernelius takes a deep dive into measuring the impact of volunteering

  • Impact and evaluation

Volunteers’ Week 2023: Building on the legacy of The Big Help Out

Director of strategic communications and insight, Saskia Konynenburg, shares ways to get involved in Volunteers' Week 2023

  • Involving volunteers

Volunteers’ Week 2023: Making volunteering accessible with the Alternative Futures Group

How to make volunteering accessible for people with learning disabilities and mental health conditions

  • Equity, diversity and inclusion

Emergency leave for dependants

A sample emergency leave for dependants policy, designed for small charities and voluntary organisations

Equity, diversity and inclusion

A sample equity, diversity and inclusion policy, designed for small charities and voluntary organisations

Expenses

A guide to help you develop an expenses policy for your organisation

Family leave

A sample family leave policy, designed for small charities and voluntary organisations

Flexible working

A sample flexible working policy, designed for small charities and voluntary organisations

Grievance

A sample grievance procedure, designed for small charities and voluntary organisations

Information technology

A guide to help you develop an information technology policy for your organisation

Maternity leave

A sample maternity leave policy, designed for small charities and voluntary organisations

Paternity leave

A sample paternity leave policy, designed for small charities and voluntary organisations

Pay

A sample pay policy, designed for small charities and voluntary organisations

Leading change and transformation (2 days)

This practical two-day course for aspiring and existing charity leaders will teach you how to adapt to an ever-changing environment. Learn how to successfully deliver meaningful change to improve your team or organisation

Advanced project management (1 day)

Are you confident in your general project management skills but looking to strengthen your expertise? This course moves beyond the basics of project management to better understand techniques, activities and principles within a charity context.

Good practice in volunteer management (1 day)

This course provides an introduction to the key principles of good volunteer management and how to apply them in your organisation

Managing people in the charity sector (2 days)

This course will equip managers in the voluntary sector with the skills and techniques they need to effectively manage paid members of staff

Advanced data protection (2 x 0.5 days)

This advanced course is specifically for data protection leads or officers in charitable organisations.

Governance Forum

Our Governance Forum is a space for charity governance professionals and those who support good governance to come together, learn and network

Boost your personal influence and impact (0.5 day)

Learn practical tools and techniques to increase your capability, confidence and impact when seeking to influence others – both within and outside your organisation

Charity finance strategy (1 day)

This course will give you an overview of how to build a simple finance strategy. We’ll introduce tools to help you build the financial resilience of your charity

Data protection essentials (2 x 0.5 days)

This essentials course is suitable for anyone within an organisation that handles the personal data of staff, service users, beneficiaries, volunteers, customers, members or supporters, and needs to know the basics of data protection for voluntary organisations.

Safeguarding essentials for trustees (0.5 day)

This introductory course explains the key trustee responsibilities for safeguarding, following guidance from the Charity Commission