Find out how our example code of conduct can ensure your complaints are handled fairly and consistently.
Tools and good-practice guidance to help you review, run and improve your board, compiled by NCVO's governance experts
Read the new Code, which sets out principles of good governance for charities.
The governance wheel is a simple tool that helps boards of voluntary organisations quickly get a sense of how well they’re functioning and fulfilling their roles.
Information and tools on strategic planning.
Six steps to follow when recruiting trustees and nine editable documents to aid your recruitment
A skills audit is a useful way of identifying what trustees bring, and the gaps in skills and knowledge on your board. It can be useful when you’re looking to recruit new trustees.
Self reflection is an important part of your professional development and will help you to do your role effectively.
Guidance on conducting individual trustee performance reviews
Templates and guidance for creating a financial procedures manual that will provide a framework for managing your organisation's finances.
How to support, supervise and get feedback from volunteers to improve their experience
How to keep volunteers engaged and retain them at your organisation
How to recognise and address problems or issues with your volunteers
How to dismiss a volunteer with fairness when other ways to solve a problem haven’t worked
Find out how other organisations have developed ways to engage young people in their volunteer programmes.
How to thank your volunteers and show you appreciate their efforts
Make sure you offer the right volunteer training to help your volunteers do their roles
Acknowledge volunteers' training and experience through a certificate, accreditation or qualification
How to support your staff to take part in volunteering opportunities
How to make sure volunteers have a positive end to their time with your organisation