Tackle one of the biggest obstacles we face when creating digital content, software and services
Help and guidance for user research when building new digital tools for your small charity
Use this page to learn about how to plan user research. The first step in planning any successful digital project is to explore what people need. Here are some methods to help you do that well.
Use this page to ask the right kind of questions when you're planning user research interviews
Use this page to help you work out if your website needs replacing and how to go about doing it
Use this page for information on building your own website or getting someone to help.
Practical ways to take part in Small Charity Week – from sharing your story to getting free training, funding support and expert advice.
A new report by NCVO and ACEVO sets out six key recommendations to make the Civil Society Covenant meaningful, based on feedback from over 1,000 organisations.
Explore how the 2025 Spending Review affects charities – including changes to welfare, school meals, NICs and local government funding.
Learn about what types of interviews there are and what to consider when running interviews
Learn about how to plan for and run focus groups
Learn about the basics of questionnaire design
Learn about different creative data collection methods and when they can be used
Learn what secondary data is and how to find it
Learn about how to generate evaluation findings and to report clearly in an appropriate format
Learn about how to analyse quantitative data
Learn about what qualitative data is and how to analyse it
Guite to writing an evaluation report helps you share key findings and recommendations with internal and external stakeholders.
How to use and learn from your evaluation findings