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Dealing with unconscious bias

Tackle one of the biggest obstacles we face when creating digital content, software and services

Doing user research

Help and guidance for user research when building new digital tools for your small charity

  • Digital and technology

Planning user research

Use this page to learn about how to plan user research. The first step in planning any successful digital project is to explore what people need. Here are some methods to help you do that well.

  • Digital and technology

Asking good user research interview questions

Use this page to ask the right kind of questions when you're planning user research interviews

  • Digital and technology

Best practice and legal compliance for consent and data storage

  • Digital and technology

Note taking and making sense of your research

  • Digital and technology

Before you start a new website project

Use this page to help you work out if your website needs replacing and how to go about doing it

  • Digital and technology

Building your own website or getting a specialist

Use this page for information on building your own website or getting someone to help.

  • Digital and technology

Creating and sharing useful eLearning

Understand eLearning and decide if you need a learning management system

Practical support bulletin: March 2023

Amy Walton, small charity support manager, shares resources, free events, support and information on the big issues affecting small charities.

  • Responding to crises
  • Funding and income
  • Financial management

Statement regarding the closure of The FSI

Our statement on the recent closure of The FSI

Spring budget 2023: funding and implications for charities

Our reflections on the budget and what it could mean for voluntary organisations

  • Government and politics

Small charities advisory panel launched

The panel will champion the voices and experiences of small charities, ensuring they can access tailored help, support and advocacy

  • Collaboration

Governance round-up: April 2023

Senior governance consultant Sally Stephens explains the upcoming changes in the Charities Act 2022

  • Governance

Volunteering round-up: April 2023

NCVO’s new volunteering consultant Helen Tourle shares volunteering news and dates for your diary

  • Involving volunteers

New roles to support Small Charity Week and update on The FSI legacy work

Our work with The Foundation for Social Improvement’s board and two short term roles to support Small Charity Week.

The inside track: April 2023

This month sees a potential tightening of the rules around APPGs, a new data protection bill, and a campaign to help charities engage with the House of Lords

  • Government and politics

NCVO recognised for its progress towards race equality

NCVO awarded Race Equality Matters’ Bronze Trailblazer status in recognition of our work towards becoming a more diverse, inclusive, and equal organisation

  • Inside NCVO

Key findings from Time Well Spent 2023

New data reveals how much volunteering has transformed over recent years

  • Impact and evaluation
  • Involving volunteers

Conflicts of interest

Incorporating conflicts of interest into your financial procedures manual

  • Governance

Segregation of duties

A basic building block of internal control

  • Governance

Exercising budgetary control and monitoring

Putting together a properly costed plan, and then using it to monitor progress

  • Governance

Controls on income

The Charity Commission expects organisations to know that their money is coming from somewhere reputable. This guidance explains what you can take.

  • Governance

Controls on expenditure

Guidance for using NCVO's control on expenditure manual templates

  • Governance

Investment and borrowing

Guidance for using NCVO's financial procedures manual templates - investment and borrowing section

  • Governance

Controls on financial assets and record keeping

Guidance for using NCVO's financial procedures manual templates - controls on financial assets

  • Governance

Controls on human resource costs

Guidance for using NCVO's financial procedures manual templates - human resources

  • Governance

Controls on physical assets

Guidance for using NCVO's financial procedures manual templates - controls on physical assets

  • Governance

Templates

Downloadable financial procedures manual templates for charities and voluntary organisations.

Charity trustee induction and refresher (2 x 0.5 days)

This course will give trustees an overview and understanding of charity governance, regulation and best practice

Supporting good governance (4 x 0.5 days)

This course will help you implement structures and processes to support trustees, and ensure systems are aligned with your organisation’s purpose and objectives

Outcomes and impact measurement (1 day)

Learn how to create an evaluation plan to better understand and demonstrate the difference your work makes

Strategic planning: tools for decision making (1 day)

This course will introduce processes and tools to help ensure that decision-making is responsive to your environment and focused on the most important issues affecting your organisation

Charity finance skills (1 day)

This course will help people with little or no financial background to feel confident in managing day-to-day charity finance

Safeguarding essentials in charities (1 day)

All voluntary organisations have a duty to keep the people they work with safe from harm. This course introduces the basics of safeguarding within a charity context in England and highlights effective safeguarding practice

Theory of change for strategic planning and evaluation (1 day)

Learn how to create your own theory of change and narrative. This course will challenge you to think critically about what you're doing and why

Special volunteering network meeting: Keep volunteering voluntary

A network open to all NCVO members working within the volunteering ecosystem. Have your say on the government's consultation on making volunteering a tool in its immigration proposals.

Good practice in volunteer management (1 day)

This course provides an introduction to the key principles of good volunteer management and how to apply them in your organisation

Managing people in the charity sector (2 days)

This course will equip managers in the voluntary sector with the skills and techniques they need to effectively manage paid members of staff