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Guidance on how to support, engage and manage your volunteers

Involving volunteers

How to support, supervise and get feedback from volunteers to improve their experience

Involving volunteers

How to keep volunteers engaged and retain them at your organisation

Involving volunteers

How to recognise and address problems or issues with your volunteers

Involving volunteers

How to dismiss a volunteer with fairness when other ways to solve a problem haven’t worked

Involving volunteers

Find out how other organisations have developed ways to engage young people in their volunteer programmes.

Guidance on training, accrediting and thanking volunteers

Involving volunteers

How to thank your volunteers and show you appreciate their efforts

Involving volunteers

Make sure you offer the right volunteer training to help your volunteers do their roles

Involving volunteers

Acknowledge volunteers' training and experience through a certificate, accreditation or qualification

Involving volunteers

Involving volunteers

Responding to crises
Collaboration
Involving volunteers

Governance
Equity, diversity and inclusion
Inside NCVO

Involving volunteers

Governance
Law and regulation

Funding and income
Impact and evaluation
Responding to crises

Inside NCVO
Collaboration
Involving volunteers

Law and regulation
Government and politics

Responding to crises

Involving volunteers

Writing the executive summary of your business plan

Business planning and strategy

Writing about your organisation in your business plan

Business planning and strategy

Writing about what your organisation does in your business plan

Business planning and strategy

How to navigate your market and customer base

Business planning and strategy

Writing the market analysis section of your business plan

Business planning and strategy

Writing the market research section of your business plan

Business planning and strategy

Writing the market research and testing section of your business plan

Business planning and strategy

Writing the operational planning section of your business plan

Business planning and strategy

Writing the people, management and governance section of your business plan

Business planning and strategy

Writing the impact section of your business plan

Business planning and strategy

Learn how to create an evaluation plan to better understand and demonstrate the difference your work makes

This course provides an introduction to the key differences between mentoring and coaching. You’ll learn how to use both skills effectively to develop and support staff, volunteers and clients

Learn how to create your own theory of change and narrative. This course will challenge you to think critically about what you're doing and why

This course will help people with little or no financial background to feel confident in managing day-to-day charity finance

This course will give trustees an overview and understanding of charity governance, regulation and best practice

This practical one-day course for aspiring and existing charity leaders will strengthen your understanding of authentic leadership, so you can lead with integrity and impact

This course will introduce processes and tools to help ensure that decision-making is responsive to your environment and focused on the most important issues affecting your organisation

This course will help you to manage conflict and problem solve with your volunteers, and navigate the process of ending volunteering well.

Learn more about the Civil Society Covenant, and the steps to implement it, in this free event.

This course will help you implement structures and processes to support trustees, and ensure systems are aligned with your organisation’s purpose and objectives

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Outcomes and impact measurement (1 day)

Mentoring and coaching skills (0.5 days)

Theory of change for strategic planning and evaluation (1 day)

Charity finance skills (1 day)

Charity trustee induction and refresher (2 x 0.5 days)

Authentic leadership (1 day)

Strategic planning: tools for decision making (1 day)

Managing conflict and ending volunteering well (0.5 day)

Supporting good governance (4 x 0.5 days)

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