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Supporting and managing volunteers

Guidance on how to support, engage and manage your volunteers

  • Involving volunteers

Supporting volunteers

How to support, supervise and get feedback from volunteers to improve their experience

  • Involving volunteers

Keeping volunteers

How to keep volunteers engaged and retain them at your organisation

  • Involving volunteers

Solving volunteer problems

How to recognise and address problems or issues with your volunteers

  • Involving volunteers

Dismissing a volunteer

How to dismiss a volunteer with fairness when other ways to solve a problem haven’t worked

  • Involving volunteers

Engaging and supporting young people to volunteer

Find out how other organisations have developed ways to engage young people in their volunteer programmes.

Valuing and developing volunteers

Guidance on training, accrediting and thanking volunteers

  • Involving volunteers

Thanking volunteers

How to thank your volunteers and show you appreciate their efforts

  • Involving volunteers

Training and development for volunteers

Make sure you offer the right volunteer training to help your volunteers do their roles

  • Involving volunteers

Accrediting volunteer learning

Acknowledge volunteers' training and experience through a certificate, accreditation or qualification

  • Involving volunteers

Latest findings suggest shift from formal volunteering during pandemic

Latest research showcases a mixed picture on the time and the availability of volunteers. According to the latest results of the Covid-19 Voluntary Sector Impact Barometer, 40% of the 710 respondents have experienced a decrease in the amount of unpaid tim

  • Coronavirus

NCVO predicts better than expected year-end financial position and announces new leadership team

NCVO is predicting better than expected year-end financial results for 2020-21 and has today announced a new leadership team who will work with interim CEO Sarah Vibert and the board of trustees.

  • Inside NCVO

Latest research reveals mixed impact of pandemic on volunteering numbers despite more positive outlook, increased diversity and rise of the digital volunteer

Ahead of the launch of Volunteers’ Week 2021, 1-7 June, new research has revealed a far more mixed impact from the pandemic for charities and volunteer numbers than many headlines have suggested.

  • Coronavirus

Volunteers' week 2021: A time to say thanks to all volunteers during the pandemic

The theme of this year’s Volunteers’ Week is ‘A time to say thanks’. The aim of the week is to encourage recognition of the efforts of people from all walks of life around the UK who took the time to volunteer and make a huge difference to their communiti

  • Involving volunteers

Majority of charities have plans in place to address equality, diversity and inclusion, but impact of pandemic and resources are barriers to increasing diversity

The latest research from the covid-19 voluntary sector impact barometer reveals that while the majority of charities and voluntary sector organisations have drawn up plans to address equality, diversity and inclusion (EDI) issues in their workplace

  • Equity, diversity and inclusion

Governance and board update from Priya Singh, chair, on behalf of the board of trustees

Governance and board update from Priya Singh, chair, on behalf of the board of trustees

  • Inside NCVO

NCVO and ACEVO join forces to support charities on flexible working

A new working group to look at the issue of flexible working in the charity sector is being launched by membership bodies NCVO and ACEVO with support from Starfish Search, an executive search firm

  • Employing and managing staff

New survey shows 81% of charities changed how they use digital technology during the pandemic

The latest research from the Covid-19 Voluntary Sector Impact Barometer reveals big changes in how charities and voluntary sector organisations are using digital technology to work and deliver services due to the pandemic.

  • Digital and technology
  • Coronavirus

What is a trustee?

What is a Trustee and how do you appoint them?

  • Governance

Trustee roles

What is the role of a Trustee?

  • Governance

Who are your members?

Find out about who your charities members are and what decisions they make

  • Governance

Making good decisions as a board

Learn about the rules around decision-making and how to go about the process of making decisions effectively

  • Governance

Running good meetings

Learn about the different types of meetings and how you can work to make them effective

  • Governance

Reviewing the structure of your board

Learn about what the structure of the board looks like and what to consider when reviewing

  • Governance

Managing conflicts of interests

Learn about what conflicts of interest are and how to work through them

  • Governance

Delegating decisions to committees and employees

Learn about what matters are reserved for the board, in what situations you can delegate and to who

  • Governance

Considering strategic and operational problems as a board

Learn about how to navigate strategic and operational problems and where the responsibility is located

  • Governance

Helping your board meet their responsibilities

Learn more about the key areas boards and trustees are responsible for

  • Governance

Outcomes and impact measurement (1 day)

Learn how to create an evaluation plan to better understand and demonstrate the difference your work makes

Mentoring and coaching skills (0.5 days)

This course provides an introduction to the key differences between mentoring and coaching. You’ll learn how to use both skills effectively to develop and support staff, volunteers and clients

Theory of change for strategic planning and evaluation (1 day)

Learn how to create your own theory of change and narrative. This course will challenge you to think critically about what you're doing and why

Charity finance skills (1 day)

This course will help people with little or no financial background to feel confident in managing day-to-day charity finance

Charity trustee induction and refresher (2 x 0.5 days)

This course will give trustees an overview and understanding of charity governance, regulation and best practice

Authentic leadership (1 day)

This practical one-day course for aspiring and existing charity leaders will strengthen your understanding of authentic leadership, so you can lead with integrity and impact

Strategic planning: tools for decision making (1 day)

This course will introduce processes and tools to help ensure that decision-making is responsive to your environment and focused on the most important issues affecting your organisation

Managing conflict and ending volunteering well (0.5 day)

This course will help you to manage conflict and problem solve with your volunteers, and navigate the process of ending volunteering well.

Member forum: The Civil Society Covenant

Learn more about the Civil Society Covenant, and the steps to implement it, in this free event.

Supporting good governance (4 x 0.5 days)

This course will help you implement structures and processes to support trustees, and ensure systems are aligned with your organisation’s purpose and objectives