Public services

Around a quarter of voluntary organisations receive funding from government, often for delivering vital public services. In 2013/14 the voluntary sector received £15bn (34%) of its income in the form of contracts and grants from government.

The voluntary sector can help to transform public services – not just by delivering services but also by shaping service design. Many voluntary organisations have pioneered the services they provide – by being the first to identify and meet a need and then persuading the state to take responsibility for making the necessary services universally available.

Voluntary organisations often have a unique perspective on how to improve services. Often based within the communities they work with, charities bring a local expertise to public service delivery and are able to reach and provide a voice for some of the most marginalised and isolated people.

Through research, policy, influencing, training and guidance NCVO seeks to reduce the barriers which prevent charities from playing a fuller role in public services. 

What we're working on

Find out more about public services

How we can help

  • NCVO is an approved provider for Big Potential, a Big Lottery Fund grant fund, which aims to raise awareness of the social investment market and support voluntary organisations that want to prepare themselves for social investment or winning contracts.
  • We run training courses and consultancy about preparing for commissioning and developing consortia.
  • We run a work shadow scheme, A Day in the Life, for workers from the public sector and voluntary sector swap places for a day.
  • Get in touch with This email address is being protected from spambots. You need JavaScript enabled to view it.

Latest public services blogs

Latest public services press releases

NCVO: two-year term means chances for charities to change policy

NCVO says the unusual two-year parliamentary session and the arithmetic of a hung parliament means there will be significant scrutiny of legislation, giving charities an opportunity to influence in areas that matter to them.

NCVO: Opening up public services to smaller charities will lead to better outcomes

Commenting on today's announcement by the minister for civil society of a package of measures to help tackle the challenge of getting small charities into the public services supply chain, Sir Stuart Etherington, chief executive of the National Council for Voluntary Organisations, said:

Opening up public services commissioning to smaller charities will lead to better outcomes for the people who depend on them. The expertise of charities helps create caring, responsive and efficient public services.

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