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About us

Find out about our services, the way we operate and how we champion voluntary action

Who we are

We’re the membership community for charities, voluntary organisations and community groups in England

Our services

Find out how we can support you, from support for small charities and training to consultancy and corporate relations

Training

We offer a range of training courses designed to help you do what you do best

eLearning: Roles and duties of trustees

This flexible, interactive course will help you understand your duties as a trustee and support you to run your charity effectively so you can make a bigger difference

Leading on purpose

A practical four-month programme for emerging charity leaders who are on their way to leading organisations

Our vision for charity leaders

Learn about the mindset, knowledge and connections that emerging leaders need to guide the sector into the 2030s

Support for small charities and voluntary organisations

We know small charities make a big impact with limited resource - that's why we're here to help

Small charity helpdesk

Ask our practical support team any question about the setting up or running of your charity or voluntary organisation.

A bigger role in building our future

  • Involving volunteers

The links between family and volunteering: A review of the evidence

  • Involving volunteers

Planning for tomorrow's workforce

  • Employing and managing staff
  • Business planning and strategy
  • Impact and evaluation

The inside track: July 2022

  • Government and politics
  • Law and regulation

Volunteering round-up: June 2022

  • Involving volunteers

Governance round-up: June 2022

  • Governance

Government policy and funding round-up: June 2022

  • Funding and income
  • Government and politics
  • Governance

The procurement bill: what does it mean for charities?

  • Government and politics
  • Law and regulation

Governance round-up: May 2022

  • Governance

Volunteering round-up: May 2022

  • Involving volunteers

Financial management during the cost of living crisis

Identify how the cost of living crisis might impact your organisation's income and spending and get ideas of what you could do about it

  • Financial management
  • Cost of living

Financial management during the cost of living crisis

This page sets out what areas of financial management we'll explore. We'll look at how the cost of living crisis might impact your organisation's income and spending and share ideas of what you could do about it.

  • Financial management
  • Cost of living

Financial pressures during the cost of living crisis

Learn about the key trends which may be impacting your income and spending

  • Cost of living
  • Financial management

Update your budget and cashflow

Identify how the cost of living crisis may impact your organisation's finances

  • Financial management
  • Cost of living

Understand and communicate your situation

Learn about questions you can ask to understand your financial situation and tips for communicating this to others

  • Cost of living
  • Financial management

Practical ideas to reduce or change your spending

Use this page to learn key questions to ask yourself before you decide on cost reductions and get practical ideas on how to cut costs

  • Financial management
  • Cost of living

Practical ideas to increase or change your income

Use this page to learn key questions to ask yourself before you invest in income generation and get practical ideas for raising more cash fast

  • Financial management
  • Cost of living

Supporting and retaining staff and volunteers during the cost of living crisis

Learn about practical ways, to support your staff and volunteers during the cost of living crisis

  • Employing and managing staff
  • Cost of living

Managing your energy costs

Learn about what support is available for managing energy costs and being energy efficient

  • Financial management

Managing services during the cost of living crisis

Learn about how to adapt to rising or changing demand due to the cost of living crisis

  • Cost of living

Charity trustee induction and refresher (2 x 0.5 days)

This course will give trustees an overview and understanding of charity governance, regulation and best practice

Managing people in the charity sector (2 days)

This course will equip managers in the voluntary sector with the skills and techniques they need to effectively manage paid members of staff

Strategic planning: tools for decision making (1 day)

This course will introduce processes and tools to help ensure that decision-making is responsive to your environment and focused on the most important issues affecting your organisation

Good practice in volunteer management (1 day)

This course provides an introduction to the key principles of good volunteer management and how to apply them in your organisation

Safeguarding essentials for trustees (0.5 day)

This introductory course explains the key trustee responsibilities for safeguarding, following guidance from the Charity Commission

Project management in the voluntary sector (2 days)

This practical course is specifically tailored to the voluntary sector. It’s designed to give you all the principles and practical tools you need to plan, deliver and evaluate your project successfully

Data protection essentials (2 x 0.5 days)

This essentials course is suitable for anyone within an organisation that handles the personal data of staff, service users, beneficiaries, volunteers, customers, members or supporters, and needs to know the basics of data protection for voluntary organisations.

Strategic leadership (1 day)

This practical one-day course for aspiring and existing charity leaders will elevate your strategic leadership skills, so you can create lasting impact for your organisations and the communities you serve.

Charity finance strategy (1 day)

This course will give you an overview of how to build a simple finance strategy. We’ll introduce tools to help you build the financial resilience of your charity

Safeguarding essentials in charities (1 day)

All voluntary organisations have a duty to keep the people they work with safe from harm. This course introduces the basics of safeguarding within a charity context in England and highlights effective safeguarding practice