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How to write a volunteer agreement without creating an employment contract

Involving volunteers

What to include in volunteer induction training to help new volunteers get started

Involving volunteers

Guidance on how to support, engage and manage your volunteers

Involving volunteers

How to support, supervise and get feedback from volunteers to improve their experience

Involving volunteers

How to keep volunteers engaged and retain them at your organisation

Involving volunteers

How to recognise and address problems or issues with your volunteers

Involving volunteers

How to dismiss a volunteer with fairness when other ways to solve a problem haven’t worked

Involving volunteers

Find out how other organisations have developed ways to engage young people in their volunteer programmes.

Guidance on training, accrediting and thanking volunteers

Involving volunteers

How to thank your volunteers and show you appreciate their efforts

Involving volunteers

Employing and managing staff
Equity, diversity and inclusion

Coronavirus
Responding to crises
Government and politics

Government and politics
Involving volunteers

Government and politics
Involving volunteers

Government and politics

Equity, diversity and inclusion
Governance

Employing and managing staff
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Employing and managing staff
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Funding and income
Coronavirus
Responding to crises

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Tackle one of the biggest obstacles we face when creating digital content, software and services

Use this page to learn about how to plan user research. The first step in planning any successful digital project is to explore what people need. Here are some methods to help you do that well.

Digital and technology

Use this page to ask the right kind of questions when you're planning user research interviews

Digital and technology

Digital and technology

Digital and technology

Use this page to help you work out if your website needs replacing and how to go about doing it

Digital and technology

Use this page for information on building your own website or getting someone to help.

Digital and technology

Understand eLearning and decide if you need a learning management system

How to move your charity, organisation or community group's face-to-face training online

Find out about guides to digital safeguarding and how to keep people safe in everything you do online

This course provides an introduction to the key principles of good volunteer management and how to apply them in your organisation

All voluntary organisations have a duty to keep the people they work with safe from harm. This course introduces the basics of safeguarding within a charity context in England and highlights effective safeguarding practice

This one-day training course provides an overview of the roles and responsibilities of safeguarding leads in charities in England

This course will help you to manage conflict and problem solve with your volunteers, and navigate the process of ending volunteering well.

This practical course is specifically tailored to the voluntary sector. It’s designed to give you all the principles and practical tools you need to plan, deliver and evaluate your project successfully

This course introduces the key principles of equity, diversity and inclusion (EDI) and how to apply them to your organisation

This course will help you create a positive and inclusive experience for volunteers. The course will explore best practice in relation to safeguarding, data protection, health and safety, and equality

Through a blend of theoretical frameworks and practical application, you'll learn how to strengthen your current fundraising strategy so that is not only effective today but sustainable and resilient for years to come.

This course will equip managers in the voluntary sector with the skills and techniques they need to effectively manage paid members of staff

This course will take you through the essentials of lawful data processing for charities and help improve your compliance with the law

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Good practice in volunteer management (1 day)

Safeguarding essentials in charities (1 day)

Designated safeguarding leads in charities (1 day)

Managing conflict and ending volunteering well (0.5 day)

Project management in the voluntary sector (2 days)

Introduction to EDI in charities (2 x 0.5 days)

Volunteers and the law (0.5 day)

Building a sustainable and resilient fundraising strategy (1 day)

Managing people in the charity sector (2 days)

Data protection essentials (2 x 0.5 days)

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