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Tackle one of the biggest obstacles we face when creating digital content, software and services

Help and guidance for user research when building new digital tools for your small charity

Digital and technology

Use this page to learn about how to plan user research. The first step in planning any successful digital project is to explore what people need. Here are some methods to help you do that well.

Digital and technology

Use this page to ask the right kind of questions when you're planning user research interviews

Digital and technology

Digital and technology

Digital and technology

Use this page to help you work out if your website needs replacing and how to go about doing it

Digital and technology

Use this page for information on building your own website or getting someone to help.

Digital and technology

Employing and managing staff
Equity, diversity and inclusion

Coronavirus
Responding to crises
Government and politics

Government and politics
Involving volunteers

Government and politics
Involving volunteers

Government and politics

Equity, diversity and inclusion
Governance

Employing and managing staff
Collaboration

Employing and managing staff
Collaboration

Funding and income
Coronavirus
Responding to crises

Equity, diversity and inclusion
Involving volunteers

Learn more about the key areas boards and trustees are responsible for

Governance

All trustees must take responsibility for decisions that benefit their charity

Governance

All trustees are responsible for shaping the culture of their board and charity

Governance

Trustees must make sure their charity’s money is safe and used properly

Governance

Trustees should think carefully about how to secure income for their charity

Governance

Seven steps to help trustees manage risk in their charity

Governance
Risk

Trustees need to make sure their charity follows employment law and has clear volunteer management processes

Governance

Guidance on Charity Commission, Companies House and serious incident reporting

Governance

Trustees should help oversee and develop their charity’s strategy

Governance

Guidance on how to find and welcome new charity trustees

Governance

All voluntary organisations have a duty to keep the people they work with safe from harm. This course introduces the basics of safeguarding within a charity context in England and highlights effective safeguarding practice

This practical session will build your awareness of different types of reporting and support you to tell a compelling story through your reporting

This advanced course is specifically for data protection leads or officers in charitable organisations.

Discover how partnership working can help your organisation grow its impact and make the most of limited resources. Gain practical tools, legal insights and guidance to build strong and successful collaborations.

This course will equip managers in the voluntary sector with the skills and techniques they need to effectively manage paid members of staff

This one-day training course provides an overview of the roles and responsibilities of safeguarding leads in charities in England

This course will take you through the essentials of lawful data processing for charities and help improve your compliance with the law

This introductory course explains the key trustee responsibilities for safeguarding, following guidance from the Charity Commission

Are you confident in your general project management skills but looking to strengthen your expertise? This course moves beyond the basics of project management to better understand techniques, activities and principles within a charity context.

Trustees play an important role in making sure charities are well-managed and can achieve their aims. This accessible, interactive trustee eLearning course lets you study in your own time and at your own pace so you can fit around your schedule and priorities.

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Safeguarding essentials in charities (1 day)

Better impact reporting (0.5 day)

Advanced data protection (2 x 0.5 days)

Developing partnership working (0.5 day)

Managing people in the charity sector (2 days)

Designated safeguarding leads in charities (1 day)

Data protection essentials (2 x 0.5 days)

Safeguarding essentials for trustees (0.5 day)

Advanced project management (1 day)

eLearning: Roles and duties of trustees

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