Digital Support Analyst

This is an exciting opportunity to grow your career in digital support, working at the heart of our digital platforms and services. You’ll play a key role in ensuring our systems run smoothly by triaging and resolving support requests, while gaining hands-on experience with platform administration, integrations, and testing.

Working closely with internal teams and external partners, you’ll help deliver reliable, user-focused digital experiences in a fast-paced environment.

Key responsibilities

• Monitor, triage, and resolve digital helpdesk requests, ensuring timely and effective support.
• Support the day-to-day operation of digital platforms, including basic configuration and integrations.
• Collaborate with internal teams and external suppliers to maintain smooth and reliable services.
• Assist with testing, troubleshooting, and continuous improvement of digital systems.

This is an exciting opportunity for someone looking to build a career in digital operations, develop technical skills, and gain exposure to modern web platforms and tools

Your background

• You have a strong interest in digital platforms and a basic understanding of how websites and support workflows operate.
• You’re a proactive problem solver with a willingness to learn, able to manage tasks through to completion and communicate clearly with both technical and non-technical stakeholders.
• Ideally, you have some experience working in a fast-paced or agile environment and are comfortable collaborating with others to deliver high-quality digital services.

About the team

The Technology team deliver key strategic projects that impact on the organisational growth, as well as managing the IT capability of the business and exploring how we can utilise existing and new technology.

With members at the heart of everything we do, we champion the charities and volunteers who make a daily difference to our communities across England. Join us and help us make communities stronger and support us making a bigger difference!

Some of NCVO’s great benefits include:

• 25 days’ annual leave (pro-rata for part-time staff), increasing based on years of service
• five days’ volunteering leave (pro rata for part-time staff)
• enhanced pay for maternity/adoption leave
• generous employer pension contribution of up to 8.5% of salary.

Find out more about the benefits of working at NCVO.

Send a copy of your CV and our information form, quoting the reference DSA, to recruitment@ncvo.org.uk. You can also send any queries about the process to this address.

We’re not able to respond to or provide feedback on every application received. If you have not heard back within 72 hours of your application, unfortunately you've been unsuccessful in progressing to the next stage.

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