Credit Controller

Join NCVO as a Credit Controller and play a key role in maintaining financial stability and cash flow by managing outstanding debt, assessing credit risk and ensuring timely payments, while supporting accurate financial reporting, reconciling accounts and resolving queries.

You'll also work closely with customers, budget holders and project managers to maintain strong relationships and up-to-date records across systems such as CRM and Business Central.

Key responsibilities

• Manage outstanding debt, including evaluating credit requests, monitoring debtor balances, preparing aged debt reports, and providing cash flow forecasts.
• Reconcile accounts, process invoices and payments, and resolve queries to ensure accurate and timely financial records.
• Support monthly income accrual and deferral processes, working with budget holders to maintain accuracy and take corrective action where needed.
• Maintain accurate financial and project records, and raise sales and purchase orders in line with agreed processes and contracts.
• Collaborate with project managers, department heads and finance colleagues to support smooth financial operations and strong stakeholder relationships.

This is a great role for someone who is detail-oriented, proactive and confident working with financial data, while also building strong relationships across teams and with external stakeholders.

Your background

• Experience in credit control, accounts receivable or a debt management environment.
• Strong Excel skills and confidence working with financial systems (CRM experience desirable).
• Excellent communication skills, with the ability to manage queries and build relationships with a range of stakeholders.
• High attention to detail, with strong organisational skills and the ability to manage competing priorities.
• A proactive, confident and professional approach, with the ability to work under pressure.

This is an excellent opportunity to further develop your finance and credit control expertise while contributing to the financial sustainability of NCVO and supporting its wider mission.

About the team

Our Finance Team currently comprises of five finance professionals who support NCVO to ensure effective financial management and decision-making across the organisation, from financial queries from stakeholders to ensuring compliance with financial procedures and reporting standards.

With members at the heart of everything we do, we champion the charities and volunteers who make a daily difference to our communities across England. Join us and help us make communities stronger and support us making a bigger difference!

Some of NCVO’s great benefits include:

• 25 days’ annual leave (pro-rata for part-time staff), increasing based on years of service
• five days’ volunteering leave (pro rata for part-time staff)
• enhanced pay for maternity/adoption leave
• generous employer pension contribution of up to 8.5% of salary.

Find out more about the benefits of working at NCVO.

Send a copy of your CV and our information form, quoting the reference CCR, to recruitment@ncvo.org.uk. You can also send any queries about the process to this address.

We’re not able to respond to or provide feedback on every application received. If you have not heard back within 72 hours of your application, unfortunately you've been unsuccessful in progressing to the next stage.

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