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News and insights (342)
Help and guidance (614)
Training and events (52)

How to raise a complaint about a trusted supplier

How we pick our trusted suppliers and make sure they're meeting the needs of the sector

Quality standards offer organisations, both in and outside the voluntary sector, an externally-verified seal of approval including Investing in Volunteers, Trusted Standard, Charity Essentials and the Approved Provider Standard

Involving volunteers

Organisations have been awarded the Trusted Charity Mark

From online training and practical guidance to written resources and consultancy, we provide all the tools you need to serve your charity in the most effective way

Our Service Directory connect members with specialists who can save our members time and money. Each specialist has experience working with charities and voluntary organisations.

Finance
People, HR and recruitment
IT and data protection

We have four goals to focus our activity, all underpinned by our values

Information on our governance, trustee board and committees

Download and read our annual reports and accounts

Policy and insight manager Sam Mercadante considers the implications of the Autumn Statement for charities

Latest updates on our influencing work, government policy and funding announcements

Financial management
Government and politics
Funding and income

Research exploring the volunteering experiences and perspectives of people from the global majority

Equity, diversity and inclusion
Involving volunteers

The latest resources, events and training to help your organisation with its impact and evaluation

Impact and evaluation

The latest volunteering news, resources and dates for your diary

Involving volunteers

New inclusion and campaigning resources, a chance to help shape investment principles, and dates for your diary

Governance

It is with much love and respect that we pay tribute to our colleague and friend, Michelle Curtis, who passed away unexpectedly in November.

How charities can harness the power of our collective voice in 2024

Resources, events, support and information on the big issues affecting small charities

Cost of living
Digital and technology
Involving volunteers

Latest updates on our influencing work, government policy and funding announcements

Funding and income
Government and politics

Learn about Theory of Change as a process and a tool

Business planning and strategy

Find out what's involved in setting the direction of your charity

Business planning and strategy

Use this section to select the right tools to help you understand your landscape and conditions.

Business planning and strategy

A guide to help your organisation with your SWOT (strengths, weaknesses, opportunities, threats) analysis

A guide to help organisations consider how the world is changing

A guide for your organisation to look at the priorities and impact of other organisations in your area of work

Find out about how to select the right tools to help you make good decisions

Business planning and strategy

A guide to help your organisation explore it's activities to assess the extent to which each contributes to value and surplus

Use this tool to help you identify the forces working for and against a particular option

Use this tool to help your organisation explore tradeoffs

This practical course is specifically tailored to the voluntary sector. It’s designed to give you all the principles and practical tools you need to plan, deliver and evaluate your project successfully.

This course will take you through the essentials of lawful data processing for charities and help improve your compliance with the law

This course provides an introduction to the key differences between mentoring and coaching. You’ll learn how to use both skills effectively to develop and support staff, volunteers and clients

This course will give trustees an overview and understanding of charity governance, regulation and best practice

This course will revisit the core financial duties of a charity trustee and explore what it means to practice good financial governance

This course provides an introduction to the key principles of good volunteer management and how to apply them in your organisation

This course will introduce processes and tools to help ensure that decision-making is responsive to your environment and focused on the most important issues affecting your organisation

This course has been created by The Social Justice Collective to help you understand, address and embed equality, diversity and inclusion (EDI) into your governance practice

This course will develop your skills and help you use a marketing approach to recruit volunteers

Get an overview of the key tasks and considerations when creating a volunteer strategy. Learn how to develop a strategy that compliments your business plan and create a framework for building success

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Project management in the voluntary sector (2 days)

Data protection essentials (2 x 0.5 days)

Mentoring and coaching (0.5 day)

Charity trustee induction and refresher (2 x 0.5 days)

Financial governance for trustees (0.5 day)

Good practice in volunteer management (1 day)

Strategic planning: tools for decision making (1 day)

Equality, diversity and inclusion (EDI) in charity governance (2 x 0.5 days)

Recruiting volunteers (0.5 day)

Developing a volunteer strategy (1 day)

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